arXiv:2608. 12062v1 Announce Type: cross Abstract: Developing dialogue systems capable of engaging in multi-turn, goal-oriented conversations remains a significant challenge, especially in specialized domains with limited data.
arXiv:2607. 22635v1 Announce Type: new Abstract: Target-oriented dialogue systems have demonstrated strong capabilities in completing user goals through interactive conversations.
arXiv:2606. 11379v1 Announce Type: new Abstract: Pre-mediation, the preparatory phase preceding direct human negotiation, plays a critical role in achieving mutually beneficial agreements, yet is often omitted due to cost, time, and limited access to trained mediators.
arXiv:2609.01188v1 Announce Type: new Abstract: Large Language Models (LLMs) are revolutionizing digital communication by powering conversational agents deployed across domains such as customer servi...
arXiv:2606. 13683v1 Announce Type: new Abstract: To address the challenge that current dialogue policy planning methods struggle to dynamically adapt to diverse user characteristics, this paper proposes a User Portrait based Nested Rollout Policy Adaptation (UP-NRPA) online framework with Large Language Models.
Conversational agents are increasingly embedded in human collaborative work, yet they remain fundamentally passive and reactive: they respond to explicit user requests rather than proactively recognizing moments when a team would benefit from timely intervention as human collaborators often do. This reactive design substantially limits the use of agents as active participants in multi-user collaboration, where disagreements, ambiguous goals, forgotten constraints, underspecified plans, discussion loops, and imbalanced participation can gradually undermine group progress.
SocialRL is a multi-turn reinforcement learning framework that refines large language models’ social intelligence. It uses PPO to propagate delayed outcome rewards across turns, enabling long‑horizon planning, and introduces six process reward dimensions—such as goal advancement and relational attunement—to capture the goal‑relationship trade‑off. A reward model provides fine‑grained scoring and a stage‑aware weight schedule prioritizes relationship building early, goal pursuit mid‑way, and balanced closure later, yielding an average 9.2 percentage‑point improvement in goal achievement across multiple social‑dialogue benchmarks.
arXiv:2601. 02871v3 Announce Type: replace Abstract: Task-oriented proactive dialogue agents play a pivotal role in recruitment, particularly for steering conversations towards specific business outcomes, such as acquiring social-media contacts for private-channel conversion.
The paper introduces CoCoEval, a framework for evaluating large language model (LLM)–simulated conversations by detecting 10 types of inconsistent and uncollaborative behaviors at the turn level. Using CoCoEval, the authors compare human conversations with those generated by GPT‑4.1, GPT‑5.1, and Claude Opus 4, finding that LLMs produce far fewer such behaviors under vanilla prompting and that prompt engineering or fine‑tuning often over‑produces specific behaviors. The study highlights gaps between human and LLM‑simulated interactions that conventional Likert‑scale evaluations miss, raising concerns about using LLMs as proxies for human social interaction.
arXiv:2601.12208v2 Announce Type: replace Abstract: Evaluating conversational systems in multi-turn settings remains a fundamental challenge. Conventional pipelines typically rely on manually defined...
ProMediConv is a new benchmarking framework for evaluating proactive conversational agents in legal dispute mediation. It models mediation as a multi-stage, party-aware dialogue that incorporates 11 mediation strategies and four party behavior pattern states, and it is built on 972 real-world cases with utterance-level annotations. The framework introduces a fine-grained metric, MAD (Mean Attribute Difference), to capture shifts in party behavior throughout the dialogue, and provides a comprehensive benchmark with diverse models and a tailored baseline, ProMediAgent.
The paper introduces “Persuasio”, a multi‑agent dialogue platform that uses a formal argumentation theory to adjudicate winners in free‑text debates. Using this system, the authors generated 192 debates on a UK political topic involving humans and large language models (LLMs), and evaluated 22 interlocutors through automated adjudication and 9,702 crowdsourced pairwise judgments across 1,386 annotation instances. The results show a consistent decoupling between subjective persuasiveness—where LLMs dominate—and formal argumentative strength—where humans remain competitive, with multi‑agent and retrieval‑augmented variants widening this gap.