arXiv:2608. 12062v1 Announce Type: cross Abstract: Developing dialogue systems capable of engaging in multi-turn, goal-oriented conversations remains a significant challenge, especially in specialized domains with limited data.
arXiv:2601. 02871v3 Announce Type: replace Abstract: Task-oriented proactive dialogue agents play a pivotal role in recruitment, particularly for steering conversations towards specific business outcomes, such as acquiring social-media contacts for private-channel conversion.
arXiv:2609.22256v1 Announce Type: new Abstract: Effective workplace negotiation requires balancing multiple objectives, including achieving task goals, preserving professional relationships, and reso...
arXiv:2606. 13683v1 Announce Type: new Abstract: To address the challenge that current dialogue policy planning methods struggle to dynamically adapt to diverse user characteristics, this paper proposes a User Portrait based Nested Rollout Policy Adaptation (UP-NRPA) online framework with Large Language Models.
arXiv:2601.12208v2 Announce Type: replace Abstract: Evaluating conversational systems in multi-turn settings remains a fundamental challenge. Conventional pipelines typically rely on manually defined...
arXiv:2607. 22635v1 Announce Type: new Abstract: Target-oriented dialogue systems have demonstrated strong capabilities in completing user goals through interactive conversations.
SocialRL is a multi-turn reinforcement learning framework that refines large language models’ social intelligence. It uses PPO to propagate delayed outcome rewards across turns, enabling long‑horizon planning, and introduces six process reward dimensions—such as goal advancement and relational attunement—to capture the goal‑relationship trade‑off. A reward model provides fine‑grained scoring and a stage‑aware weight schedule prioritizes relationship building early, goal pursuit mid‑way, and balanced closure later, yielding an average 9.2 percentage‑point improvement in goal achievement across multiple social‑dialogue benchmarks.
arXiv:2609.01188v1 Announce Type: new Abstract: Large Language Models (LLMs) are revolutionizing digital communication by powering conversational agents deployed across domains such as customer servi...
arXiv:2407. 03884v4 Announce Type: replace-cross Abstract: Dialogue agents powered by Large Language Models (LLMs) show superior performance in various tasks.
arXiv:2507.01594v2 Announce Type: replace Abstract: Task-oriented dialogue (ToD) systems aim to help users accomplish goals through natural language interaction. Beyond task success, effective ToD sy...
arXiv:2602. 12394v2 Announce Type: replace Abstract: Personalized prompting offers large opportunities for deploying large language models (LLMs) to diverse users, yet existing prompt optimization methods primarily focus on task-level optimization while largely overlooking user-specific preferences and latent constraints of individual users.
The paper introduces TRACER, a multi‑turn user simulator that models evolving user intent and aligns simulated behavior with real interaction trajectories. TRACER is trained first with supervised fine‑tuning on real dialogues and then with reinforcement learning that uses hierarchical outcome‑ and trajectory‑level rewards to address reward sparsity and credit assignment. In real customer‑service sessions, TRACER‑7B outperforms the best baseline by 11.4 conversion F1, achieves the lowest group‑level conversion‑rate error and semantic trajectory distance, and generalizes to out‑of‑distribution scenarios, while human Turing tests show its conversations appear natural. The authors also present the Dynamic Marketing Benchmark, which evaluates both persuasion effectiveness and response quality of large language models through simulated interactions, demonstrating that higher response quality does not always lead to higher conversion rates.
arXiv:2601. 11049v2 Announce Type: replace-cross Abstract: We examine whether large language models (LLMs) can predict biased decision-making in conversational settings, and whether their predictions capture not only human cognitive biases but also how those effects change under cognitive load.