arXiv AI

CallBench: A Benchmark for Dual-Goal Coordination in Phone Call Assistants

arXiv:2607. 22635v1 Announce Type: new Abstract: Target-oriented dialogue systems have demonstrated strong capabilities in completing user goals through interactive conversations.

Hugging Face Trending Papers
Jun 11

Adaptive Turn-Taking for Real-time Multi-Party Voice Agents

Turn-taking in multi-party spoken conversations remains a fundamental challenge for voice-based agents, particularly under dynamic floor competition and varying user expectations. We propose ModeratorLM, a role-playing voice agent that conditions turn-taking behavior on an explicitly assigned role in multi-party settings.

arXiv AI
Jul 10

SimRPD: Optimizing Recruitment Proactive Dialogue Agents through Simulator-Based Data Evaluation and Selection

arXiv:2601. 02871v3 Announce Type: replace Abstract: Task-oriented proactive dialogue agents play a pivotal role in recruitment, particularly for steering conversations towards specific business outcomes, such as acquiring social-media contacts for private-channel conversion.

By Zhiyong Cao, Dunqiang Liu, Qi Dai, Haojun Xu, Huai Yuen Khor, Hao Wang, Huan He, Yafei Liu, Ke Ma, Ruqian Shi, Sicheng Zhou, Sijia Yao
arXiv Machine Learning
Jul 31

Selecting Open-Weight Language Models for Zero-Shot Intent Classification: A Systematic Evaluation of 41 Models

arXiv:2607. 27421v1 Announce Type: cross Abstract: Intent classification is a core component of task-oriented dialogue systems, yet practitioners have limited systematic guidance for selecting deployable open-weight language models under compute, latency, and robustness constraints.

By Parishruthi Ganesh, Gerry Dozier, Cheryl Seals
arXiv AI
Jul 15

Operationalising Multi-Dimensional Evaluation for Conversational Agents: A Scalable, Governed Pipeline with Selective Re-evaluation and Model Benchmarking

arXiv:2607. 12085v1 Announce Type: new Abstract: Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality.

By Niranjan Kumar M, Balaji Nagarajan, Karthik Nair, Faysal Satter, Nithin Surendran