arXiv:2601. 02871v3 Announce Type: replace Abstract: Task-oriented proactive dialogue agents play a pivotal role in recruitment, particularly for steering conversations towards specific business outcomes, such as acquiring social-media contacts for private-channel conversion.
arXiv:2608. 12062v1 Announce Type: cross Abstract: Developing dialogue systems capable of engaging in multi-turn, goal-oriented conversations remains a significant challenge, especially in specialized domains with limited data.
The paper introduces TRACER, a multi‑turn user simulator that models evolving user intent and aligns simulated behavior with real interaction trajectories. TRACER is trained first with supervised fine‑tuning on real dialogues and then with reinforcement learning that uses hierarchical outcome‑ and trajectory‑level rewards to address reward sparsity and credit assignment. In real customer‑service sessions, TRACER‑7B outperforms the best baseline by 11.4 conversion F1, achieves the lowest group‑level conversion‑rate error and semantic trajectory distance, and generalizes to out‑of‑distribution scenarios, while human Turing tests show its conversations appear natural. The authors also present the Dynamic Marketing Benchmark, which evaluates both persuasion effectiveness and response quality of large language models through simulated interactions, demonstrating that higher response quality does not always lead to higher conversion rates.
arXiv:2601.12208v2 Announce Type: replace Abstract: Evaluating conversational systems in multi-turn settings remains a fundamental challenge. Conventional pipelines typically rely on manually defined...
arXiv:2510.05124v3 Announce Type: replace Abstract: We propose MADS (Multi-Agent Dialogue Simulation), a scalable framework for generating persuasive multi-turn dialogues via agent self-play. MADS em...
MADS (Multi-Agent Dialog Simulation) is a synthetic data generation pipeline that creates structured, diverse dialogue trajectories, including adversarial conversations that reflect realistic failure scenarios. The resulting MADS-Bench benchmark covers six domains, 55 personas, and 1095 conversations, with about 66% featuring failure-prone situations. Models trained with MADS are evaluated using a two-stage approach combining supervised fine-tuning and reinforcement learning with verifiable rewards to assess robustness.
arXiv:2607. 00010v1 Announce Type: cross Abstract: Conversational recommender systems (CRSs) are a core component of next-generation intelligent recommender systems because they enable users to actively elicit preferences, clarify intentions, and adapt recommendations in real time.
arXiv:2608. 13833v1 Announce Type: cross Abstract: Conversational advertising aims to deliver useful ads within multi-turn assistant interactions.
arXiv:2608. 06329v1 Announce Type: cross Abstract: Task-oriented conversational agents are evaluated using curated or automatically generated benchmarks, yet benchmark quality is rarely assessed.
arXiv:2609.01188v1 Announce Type: new Abstract: Large Language Models (LLMs) are revolutionizing digital communication by powering conversational agents deployed across domains such as customer servi...
The paper presents a pipeline for generating multi‑turn synthetic conversations and a self‑improvement loop that uses variance‑based contrastive optimization and a coding agent to refine planning and tool‑use in conversational recommendation agents. This approach improves agent quality by 8% over a manually optimized prompt and has been deployed at Spotify, where it accelerated development cycles. In production, the system achieved a 14% increase in user listening, a 5% rise in weekly active users, and a 5% reduction in skip rate compared to a prior session‑only experience.
arXiv:2606. 13683v1 Announce Type: new Abstract: To address the challenge that current dialogue policy planning methods struggle to dynamically adapt to diverse user characteristics, this paper proposes a User Portrait based Nested Rollout Policy Adaptation (UP-NRPA) online framework with Large Language Models.
arXiv:2606. 11070v1 Announce Type: cross Abstract: Recent advances in reasoning and tool-calling capabilities of large language models (LLMs) have enabled increasingly capable agentic systems.