arXiv Computation and Language

All Learning Has an Emotional Basis, So Does Task-Oriented Dialogue

arXiv AI
6d ago

Evaluating LLM-based Agents for Multi-Turn Conversations: A Survey

The article surveys evaluation methods for large language model (LLM)-based agents in multi-turn conversations, reviewing nearly 250 scholarly sources through a PRISMA-inspired framework. It introduces two taxonomies: one outlining what to evaluate—task completion, response quality, user experience, memory and context retention, planning, and tool integration—and another detailing how to evaluate, covering annotation-based, automated, hybrid, and self-judging approaches. The framework incorporates both traditional metrics like BLEU and ROUGE and advanced techniques suited to dynamic, interactive dialogues.

By Shengyue Guan, Jindong Wang, Jiang Bian, Bin Zhu, Jian-guang Lou, Haoyi Xiong
arXiv Computation and Language
Aug 25

ToSCA: Leveraging Hierarchical Reinforcement Learning on Temporal and Strategic Abstractions of Conversational Agents

arXiv:2608.21969v1 Announce Type: new Abstract: Humans have multiple levels of temporal abstractions on daily interaction and thinking, such as concept perception and strategic planning. Inspired by...

By Xiaoyu Wang, Qingqing Gu, Yue Zhao, Teng Chen, Yuqi Cao, Xiaokai Chen, Hongyan Li, Luo Ji
arXiv AI
Sep 28

Affective Flow Language Model for Emotional Support Conversation

The paper introduces the Affective Flow Language Model (AFlow), which treats multi‑turn emotional support conversations as an evolving affective utility flow along dialogue trajectories. AFlow searches diverse support paths, estimates utilities of intermediate states, and employs Affective Flow Preference Optimization (AFPO) to propagate downstream preference signals to earlier states, enabling consistent strategy transitions. Experiments on ExTES and ESConv demonstrate improved strategy alignment, response diversity, and generation quality across various model settings.

By Chenghui Zou, Ning Wang, Tiesunlong Shen, Luwei Xiao, Chuan Ma, Xiangpeng Li, Rui Mao, Erik Cambria
arXiv AI
5d ago

CLEAR: Coupling Local Evidence with Affective Representations for Multimodal Emotion Recognition in Conversation

The paper introduces CLEAR, a framework for Multimodal Emotion Recognition in Conversation that couples contextual representations with local discriminative cues. It replaces emotion label generation with continuous internal representations from a vision‑language model and trains a classifier on these representations. Sample‑adaptive residual coupling is used to integrate textual and acoustic evidence from the target utterance into the contextual representation, improving emotion recognition performance on IEMOCAP and MELD datasets.

By Linan Zhu, Zihao Zhai, Mengfei Xu, Xiao Han, Yuqian Fu, Xiangfan Chen, Zihang Zhang
arXiv AI
2d ago

SocialArena: Evaluating Social Intelligence in Large Language Models

SocialArena is a benchmark designed to evaluate the social intelligence of large language models (LLMs) across three dimensions: role‑playing ability, mental state reasoning, and behavioral reasoning. It introduces a role‑playing dialogue paradigm with explicit character thinking to assess these capabilities in realistic human interactions, and a U‑TRIMF framework to synthesize diverse social contexts. The evaluation relies on a human‑annotated arena‑style protocol, supported by a $132.4K investment in recruiting and training annotators who compare model responses and provide preference labels and critiques.

By Zongqi Wang, Rui Wang, Yuchuan Wu, Hua Yang, Bingxue Qiu, Tianle Gu, Bing Zhao, Yujiu Yang, Jieping Ye, Yongbin Li
arXiv AI
Oct 1

Beyond Text: LLM-Based Dimensional Emotion Evaluation in Multimodal Dialogue

The paper introduces an LLM-based framework for continuous dimensional emotion evaluation in multimodal dialogue, combining discrete emotion recognition with Valence-Arousal-Dominance (VAD) assessment on the IEMOCAP dataset. It incorporates acoustic cues as natural language descriptions via the SpeechCueLLM approach and evaluates six models from the LLaMA, GPT, and Qwen families using zero-shot, few-shot, and LoRA fine-tuning. LoRA-fine-tuned LLaMA models outperform prompt-engineered GPT models, achieving a new state-of-the-art Valence CCC of 0.7822, and ablation studies show that textual audio descriptions significantly benefit smaller models. "whyItMatters":"The study demonstrates that domain adaptation through fine-tuning can surpass larger GPT models in multimodal emotion evaluation, highlighting the importance of tailored training for emotion recognition tasks."

By Yutong Hu, Jinho Choi
arXiv Computation and Language
Aug 28

Evaluating Language Models in Realistic Conversational Contexts

The paper introduces UPHELD, a large benchmark of human-to-human dialogues written by professional script writers, featuring realistic turn densities and over 36,000 per-turn human annotations. It evaluates existing automatic metrics and LLM-as-a-judge methods, finding them unreliable against expert human judgment. Using UPHELD, the authors develop a Mixture-of-Judges framework that improves correlation with human assessments by about 30%.

By Ilija Subasic, Andrew Rabinovich, Zhao Chen
arXiv Computation and Language
Oct 12

REFLECT: Role-Aware Detection of Sentiment, Emotion, Politeness, and Formality

The paper introduces REFLECT, a role-aware transformer that integrates Semantic Role Labeling (SRL) configurations into self‑attention to better detect sentiment, emotion, politeness, and formality (SEPF) in dialogue. By fusing role-aware representations with contextual embeddings through a learned gate, REFLECT achieves significant improvements over BERT baselines on emotion, politeness, and formality tasks, especially for low‑frequency and complex cases, while sentiment gains are minimal. The approach also enhances interpretability and generalizes to real‑world mental‑health data.

By Sangpil Youm, Annabel Stocks Natalias, Hayden Heninger, Leah Jones, Xiaoyang Jin, Xiaoya Zhang, Bonnie Dorr