SIT‑Eval is a framework that evaluates conversational agents by sampling diverse situations at each turn and judging responses against situational rules. It uses an LLM‑interlocutor to generate uniformly sampled contexts and a context‑aware LLM‑judge to assess rule compliance. Benchmarking eight large language models on 1,292 turns uncovered hidden failure modes, showing that models with similar overall scores can differ greatly in rule adherence, especially in ambiguity clarification and Socratic questioning.
arXiv:2609.35812v1 Announce Type: new Abstract: In-car conversational assistants (ICAs) are increasingly integrated into vehicles to support route planning, vehicle control, and information access. E...
arXiv:2610.09163v1 Announce Type: new Abstract: Task-oriented conversational agents remain fragile under real world conversation scenarios as they rarely follow a predictable script, especially when...
The paper introduces UPHELD, a large benchmark of human-to-human dialogues written by professional script writers, featuring realistic turn densities and over 36,000 per-turn human annotations. It evaluates existing automatic metrics and LLM-as-a-judge methods, finding them unreliable against expert human judgment. Using UPHELD, the authors develop a Mixture-of-Judges framework that improves correlation with human assessments by about 30%.
arXiv:2606. 03812v1 Announce Type: new Abstract: Operational safety in high-stakes domains such as industrial process control, autonomous, and safety-critical systems, demand reliable hazard identification.
arXiv:2609.13076v1 Announce Type: cross Abstract: Conversational voice agents have advanced significantly, offering increasingly natural human-machine interactions through both cascaded and end-to-en...
MADS (Multi-Agent Dialog Simulation) is a synthetic data generation pipeline that creates structured, diverse dialogue trajectories, including adversarial conversations that reflect realistic failure scenarios. The resulting MADS-Bench benchmark covers six domains, 55 personas, and 1095 conversations, with about 66% featuring failure-prone situations. Models trained with MADS are evaluated using a two-stage approach combining supervised fine-tuning and reinforcement learning with verifiable rewards to assess robustness.
arXiv:2608. 06329v1 Announce Type: cross Abstract: Task-oriented conversational agents are evaluated using curated or automatically generated benchmarks, yet benchmark quality is rarely assessed.
arXiv:2607.26178v2 Announce Type: replace Abstract: Turn-taking is a central component of full-duplex interaction. Which turn-taking behaviors are appropriate varies with the scenario, yet current mo...
Hy‑MultiTurn is a Chinese benchmark designed to evaluate deep multi‑turn dialogue understanding over long interactions. It introduces six controlled evaluation modes—constraint memory, precise execution, constraint synthesis, object localization, action suppression, and reference resolution—across 209 tasks ranging from 12 to 76 turns, incorporating dialogue length, irrelevant distractions, and colloquial phrasing. Testing 22 state‑of‑the‑art models shows the benchmark is highly challenging, with even the best model meeting all criteria only 41.1% of the time and no model excelling in every mode.
arXiv:2606. 11070v1 Announce Type: cross Abstract: Recent advances in reasoning and tool-calling capabilities of large language models (LLMs) have enabled increasingly capable agentic systems.
arXiv:2607. 12085v1 Announce Type: new Abstract: Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality.
arXiv:2607. 20558v1 Announce Type: cross Abstract: AI Assistants are increasingly deployed in high-stakes settings, such as healthcare or government services.