arXiv Computation and Language

Automated Evaluation of Multi-Turn Dialogues in In-Car Conversational Assistants

arXiv Computation and Language
Sep 23

Hy-MultiTurn: A Six-Dimensional Benchmark for Deep Multi-Turn Dialogue Understanding

Hy‑MultiTurn is a Chinese benchmark designed to evaluate deep multi‑turn dialogue understanding over long interactions. It introduces six controlled evaluation modes—constraint memory, precise execution, constraint synthesis, object localization, action suppression, and reference resolution—across 209 tasks ranging from 12 to 76 turns, incorporating dialogue length, irrelevant distractions, and colloquial phrasing. Testing 22 state‑of‑the‑art models shows the benchmark is highly challenging, with even the best model meeting all criteria only 41.1% of the time and no model excelling in every mode.

By Eileen Ye, Jiawen Tao, Yaoming Li, Chenxu Liu, Wenhan Yu, Yaxin Fan, Xiaokun Yuan, Mengzhou Wu, Yanbing Jiang, Maxm Pan
arXiv AI
Jul 15

Operationalising Multi-Dimensional Evaluation for Conversational Agents: A Scalable, Governed Pipeline with Selective Re-evaluation and Model Benchmarking

arXiv:2607. 12085v1 Announce Type: new Abstract: Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality.

By Niranjan Kumar M, Balaji Nagarajan, Karthik Nair, Faysal Satter, Nithin Surendran
arXiv AI
Jul 10

SimRPD: Optimizing Recruitment Proactive Dialogue Agents through Simulator-Based Data Evaluation and Selection

arXiv:2601. 02871v3 Announce Type: replace Abstract: Task-oriented proactive dialogue agents play a pivotal role in recruitment, particularly for steering conversations towards specific business outcomes, such as acquiring social-media contacts for private-channel conversion.

By Zhiyong Cao, Dunqiang Liu, Qi Dai, Haojun Xu, Huai Yuen Khor, Hao Wang, Huan He, Yafei Liu, Ke Ma, Ruqian Shi, Sicheng Zhou, Sijia Yao
arXiv AI
Jun 10

T1-Bench: Benchmarking Multi-Scenario Agents in Real-World Domains

arXiv:2606. 11070v1 Announce Type: cross Abstract: Recent advances in reasoning and tool-calling capabilities of large language models (LLMs) have enabled increasingly capable agentic systems.

By Genta Indra Winata, Amartya Chakraborty, Yuzhen Lin, Swasthi P Rao, Shikhhar Siingh, Houhan Lu, Nadia Bathaee, Sriharsha Hatwar, Paresh Dashore, Anmol Jain, Kshitij Tayal, Xiuzhu Lin, Anirban Das, Sambit Sahu, Shi-Xiong Zhang
arXiv Computation and Language
Sep 4

Towards Multi-modal Multi-turn Safety: From Agentic Interaction to Strategic Alignment

The paper introduces MINT‑Safe, a new open‑source dataset of 11,270 multi‑image dialogues and 500 refusal VQA pairs designed to expose safety risks in multi‑modal large language models during open‑ended conversations. It also proposes TAD‑Align, a turn‑aware dual‑objective reward framework that dynamically up‑weights dialogue turns with inconsistent safety behavior, improving safety metrics on Qwen2.5‑VL‑7B‑Instruct and LLaVA‑Next‑7B. The results show over 10% reduction in attack success rate and notable gains in harmlessness and helpfulness while maintaining overall model performance.

By Han Zhu, Jiale Chen, Chengkun Cai, Shengjie Sun, Haoran Li, Yujin Zhou, Chi-Min Chan, Pengcheng Wen, Lei Li, Yike Guo, Sirui Han
arXiv Computation and Language
Aug 28

Evaluating Language Models in Realistic Conversational Contexts

The paper introduces UPHELD, a large benchmark of human-to-human dialogues written by professional script writers, featuring realistic turn densities and over 36,000 per-turn human annotations. It evaluates existing automatic metrics and LLM-as-a-judge methods, finding them unreliable against expert human judgment. Using UPHELD, the authors develop a Mixture-of-Judges framework that improves correlation with human assessments by about 30%.

By Ilija Subasic, Andrew Rabinovich, Zhao Chen
arXiv Computation and Language
Sep 1

DuplexGen: Adaptive Synthesis of Human-AI Turn-Taking Dialogues

arXiv:2607.26178v2 Announce Type: replace Abstract: Turn-taking is a central component of full-duplex interaction. Which turn-taking behaviors are appropriate varies with the scenario, yet current mo...

By Takyoung Kim, Kang-wook Kim, Sang Hoon Woo, Julia Hirschberg, Gunhee Kim, Dilek Hakkani-T\"ur