arXiv AI

CallScreenBench: Benchmarking Small Language Models as Phone Secretaries

CallScreenBench is a benchmark for evaluating small, on-device language models that act as phone secretaries, focusing on their ability to handle unknown inbound calls without a cooperative task. The benchmark measures owner endorsement through five call-and-note metrics, each paired with counter-metrics and uncertainty estimates, and includes guardedness diagnostics to identify safe, tool‑free proxies. Results across 4‑bit checkpoints of 0.6‑4 B parameter models show varying performance on service, recall, plausibility, and triage discrimination, highlighting trade‑offs between quality and guardedness.

arXiv AI
Sep 18

MTVA-Bench: Evaluating the Language Model Inside Cascaded Voice Agents

MTVA-Bench is a new benchmark designed to evaluate the language model component of cascaded voice agents under realistic conditions. It simulates callers with an LLM, mocks backend tool responses, and scores both tool‑call correctness and conversational quality using two LLM judges, covering 49 agents, 490 scenarios, and 7 languages. The benchmark reveals that while models perform similarly on tool selection, they differ widely in argument handling, rule compliance, and dialogue quality, highlighting the nuanced challenges of real‑world voice interactions.

By Pritish Mishra, Ishaan Kumar, Akshat Mandoli, Sudarshan Kamath
arXiv AI
Sep 18

From Intent to Action: Benchmarking LLM Safety in Vehicle Voice Command Authorization

The paper introduces a 202-scenario benchmark to evaluate how large language models (LLMs) handle safety-critical authorization decisions for vehicle voice commands. It tests two local open-weight models and three API-based LLMs, finding alignment scores ranging from 40.1% to 89.1% and noting persistent false execution errors. The study concludes that structured LLM decisions alone are insufficient for safety, recommending an independent enforcement layer to verify tool permissions and vehicle-state constraints before any vehicle function is invoked.

By Diba Afroze, Xingli Zhang, Yazhou Tu, Xiali Hei
arXiv AI
Aug 28

BekchiAI: Measuring, Observing, and Controlling LLM Agents in One Click

BekchiAI introduces a benchmark and platform for evaluating large language model agents. The benchmark comprises 13 tool‑using ReAct agents across seven task categories, totaling 2,057 deterministic test tasks with verifier‑checkable gold answers. The platform offers web‑based observability, token and latency telemetry, and remote run termination for live agents.

By Mesut Toruk
arXiv AI
Aug 26

Benchmarking LLM Judges for Voice-Agent Evaluation: Reliability, Calibration, and Human Oversight

The paper evaluates the use of large language models (LLMs) as judges for assessing conversational voice agents, comparing human judgments with GPT‑4.1 and GPT‑5 across telecom and retail interactions. It examines agreement, metric‑level correlations, and consistency across three evaluation configurations (p0, p1, p2) to determine how reliably LLMs can judge conversational quality and safety. The study finds that LLM‑based evaluation can be effective but its reliability varies by metric and configuration, suggesting a hybrid approach where LLMs handle scalable assessment while humans focus on metrics requiring contextual interpretation.

By Anupam Purwar, Shashank Singh, Kritika Srivastava
arXiv Computation and Language
Sep 23

Qwen-Audio-3.1-Realtime: Towards Reliable Agentic Voice Interaction

arXiv:2609.25176v1 Announce Type: cross Abstract: Real-time voice assistants must reason over evolving requests, execute actions, and follow conversational rules. Qwen-Audio-3.1-Realtime brings these...

By Lujia Bao, Qian Chen, Luyao Cheng, Chong Deng, Yuxiang Kong, Xiangang Li, Xu Li, Jiaqing Liu, Chao-Hong Tan, Haoyu Wang, Wen Wang, Xilou Wang, Junhao Xu, Liang Yi, Binbin Zhang, Qinglin Zhang, Qiquan Zhang
arXiv AI
Sep 4

DuplexSpeechBench-IFEval: Evaluating Implicit Instruction Following in Full-Duplex Voice Agents

DuplexSpeechBench-IFEval (DSB-IFEval) is a new benchmark that evaluates how full‑duplex voice agents follow implicit instructions during real‑time spoken interaction. It contains 1,038 test cases across eight assistant roles and tests five conditioning protocols, measuring floor management with an Instruction Adherence Score (IAS) and persona consistency with a Persona Adherence Score (PAS). Experiments on six speech systems reveal architecture‑dependent trade‑offs, showing that some models are more sensitive to explicit versus persona‑only instructions and that even when following conflicting directives, they struggle to override them under safety conflict.

By Puneet Mathur, Dinesh Manocha
arXiv Computation and Language
Oct 22

From Text to Voice: A Reproducible and Verifiable Framework for Evaluating Tool Calling LLM Agents

The paper introduces a reproducible framework that converts existing text-based tool‑calling benchmarks into audio‑based evaluations using text‑to‑speech, speaker variation, and environmental noise, while preserving original annotations. Experiments on seven omni‑modal models show that performance varies strongly by model and task, with notable gaps between text and voice results. The study also includes a stress test, a reference‑free LLM‑as‑judge protocol, and demonstrates that open‑source judges can match proprietary ones, aiding privacy‑preserving evaluation.

By Md Tahmid Rahman Laskar, Xue-Yong Fu, Seyyed Saeed Sarfjoo, Quinten McNamara, Jonas Robertson, Shashi Bhushan TN