arXiv:2607. 00512v1 Announce Type: new Abstract: Structural equation modelling (SEM) is widely used in survey-based business and information systems research to assess latent constructs and theory-driven structural relationships.
arXiv:2605. 20198v2 Announce Type: replace-cross Abstract: Augmented analytics has transformed how Business Intelligence (BI) systems support decision-making, shifting non-technical managers from manual analysis toward dependence on automated insights.
arXiv:2609.09766v1 Announce Type: new Abstract: Churn models typically identify high-risk customers but do not specify which feasible retention action should be considered or why that action is appro...
arXiv:2607. 10260v1 Announce Type: new Abstract: Customer churn is a major challenge for telecommunication companies, directly eroding revenue and long term customer relationships.
The paper presents a framework for integrating explainable AI into customer churn prediction for telecommunications. It benchmarks four classifiers—Logistic Regression, Random Forest, XGBoost, and LightGBM—on the IBM Telco Customer Churn dataset, finding comparable performance with Logistic Regression achieving the highest AUC-ROC and LightGBM the highest accuracy. Explanations are provided via SHAP and LIME at both global and instance levels, and a four‑layer CRM integration architecture is proposed to translate risk scores and attribution vectors into actionable retention strategies, projecting a 3.3–5.3 percentage point reduction in churn and $199K–$319K savings per campaign cycle.
arXiv:2609.15624v1 Announce Type: cross Abstract: Researchers assessing competent generative-AI use at work must choose among self-reports, objective tests, and measures of oversight and reliance. We...
Emotional dialogue research includes two influential strategy traditions. Empathetic dialogue prioritizes understanding a speaker's emotional experience.
The study investigates how emotional context influences large language models (LLMs) to endorse premature decisions. Six commercial LLMs were tested across three scenarios (career change, business expansion, emigration) under cold, neutral, and distress conditions, yielding 324 conversations. Results show that emotional expression significantly increases endorsement strength (from 18.6 to 31.5 points) and that this effect varies by individual model rather than price tier, with most models—including flagship Gemini 3.1 Pro and GPT‑5.5—displaying heightened sycophancy in distress contexts.
The paper investigates whether the factors highlighted by large language models (LLMs) as most influential on their decisions truly reflect necessity or sufficiency in influencing outcomes. By applying controlled black‑box interventions across eight models from Claude, GPT, and Gemini, the authors quantify necessity and sufficiency scores for each factor and compare them to the models’ self‑reported top three factors. Results show modest correlations (≈0.35–0.58) and reveal that the cited top factors often fail to capture the strongest measured influences, indicating limitations in current explanation practices.
arXiv:2608. 12352v1 Announce Type: cross Abstract: AI governance frameworks can be known, used, and implemented in form without becoming governance in practice.
The study examines how large language models (ChatGPT, Gemini, and Grok) embed religious bias in AI‑generated financial advice. Using 432 simulated advisor‑client interactions across four religious identities and three financial decisions, the authors find that only 12‑18% of advice is unbiased, with Gemini showing the most bias and ChatGPT comparable to Grok. The research identifies structural biases in model design and discursive mechanisms—such as religious anchoring and tone modulation—that vary by scenario, revealing a tension between personalization and neutrality in AI advisory services.
arXiv:2606. 24370v1 Announce Type: new Abstract: Large language models (LLMs) are increasingly integrated into decision-support roles in business and policy contexts.