arXiv:2606. 07582v1 Announce Type: cross Abstract: Customer churn prediction is essential across data-driven industries such as insurance, digital banking, eCommerce, and subscription platforms, where retaining existing customers is typically more cost-effective than acquiring new ones.
By Joyjit Roy, Samaresh Kumar Singh, Laxmi Shaw
arXiv:2606. 06776v1 Announce Type: new Abstract: Customer churn prediction is a central task in customer analytics, particularly in non-contractual, pay-per-use service environments where disengagement is not explicitly observed and must be inferred from behavioral inactivity.
By Muhammad Jawad Mufti, Omar Hammad, Haitham Saleh, Muqaddas Gull
arXiv:2606. 00169v1 Announce Type: cross Abstract: Increased competition and the growing similarity of products and services offered by retailers have lowered the barriers for customers to switch to competitors.
By Syed Saad Saif, Giulio Maggiore, Paolo Russo, Damiano Distante
Transaction propensity prediction in B2B e commerce presents unique challenges distinct from B2C contexts, primarily due to the heterogeneous procurement behaviors of organizational entities, which violate SMOTE's implicit assumption of within class feature homogeneity. Specifically, B2B buyers exhibit multi modal procurement cycles that render linear interpolation between minority class samples structurally invalid, producing synthetic data that does not represent real purchasing behavior.
arXiv:2606. 17931v1 Announce Type: new Abstract: In recent years, electronic (E) commerce services have rapidly increased in the daily lives of people, which helpsthem to purchase products online.
By Degala Pushpa Sri, Mayank Atreya, Lakshmi. H, Navin Chhibber, Mukesh Soni
arXiv:2608. 12007v1 Announce Type: cross Abstract: Consumer reviews play an important role in shaping brand perception and business strategies, particularly in service-driven industries such as retail coffee.
By Muntasir Hasan Kanchan, Md. Alamgir Hossain, Md. Samiul Islam, Muhammad Masud Tarek