arXiv AI

Bridging Search and CRM: Productionizing AI Product Research Agents for Customer Re-Engagement

The paper introduces a production-ready framework that connects e‑commerce search and CRM systems via AI‑powered Product Research Agents. These agents detect users with exploratory purchase intent, perform multi‑agent research using behavioral data, external knowledge, and catalog information, and then send personalized product recommendations through WhatsApp. In a 23‑day deployment, the system sent about 15,000 notifications, achieving higher click‑through rates than standard campaigns and generating downstream purchases and GMV gains.

arXiv AI
Sep 12

Agentic Share-of-Search: A Multi-Agent AI System for Competitive Decision-Making in LLM-Mediated E-Commerce

The paper introduces Agentic Share-of-Search (ASoS), a multi‑agent AI system designed to aid sellers in competitive decision‑making within large‑language‑model (LLM) mediated e‑commerce. It automates competitive visibility measurement and root‑cause diagnosis by deploying query agents on leading AI platforms and employing a ReAct‑based diagnostic agent to suggest prioritized merchandising actions. A 100‑trial ablation study demonstrates the prototype’s effectiveness, recovering the ablated signal in 39% of trials (95% CI: 30.0%‑48.8%) and 63.9% in high‑correlation cases, outperforming chance by 5.5×.

By Spandan Ghose Chowdhury
arXiv Computation and Language
Aug 25

PersonaMem-v3: Toward Omni-Platform Personal Intelligence for Holistic User Understanding, Recommendation, and Agentic Tasks

PersonaMem-v3 is a benchmark and evaluation harness designed to assess omni-platform personal intelligence for AI agents. It is built from over one million anonymized real-world engagement histories, covering social media, chatbots, calendars, and AI companions, and tracks user preferences and habits over time. The benchmark tests agents on personalization, LLM-powered recommendation, proactiveness, agentic tool use, and geo-temporal reasoning, evaluating their ability to infer holistic user understanding, personalize responses, rerank recommendations, follow user steering, and avoid inappropriate personalization.

By Bowen Jiang, Yuan Yuan, Zhuoqun Hao, Yuchen Liu, Maohao Shen, Sihao Chen, Gregory Wornell, Chris Callison-Burch, Lyle Ungar, Dan Roth, Qi Guo, Xiangjun Fan, Camillo J. Taylor, Hanchao Yu
arXiv AI
Aug 10

Shape Your Feed: An LLM-based Agentic System for Conversational Recommendation

arXiv:2608. 06632v1 Announce Type: new Abstract: Industrial recommendation systems predominantly adopt a passive ranking paradigm that infers user preferences from implicit behavioral signals (e.

By Ziyun Xu, Bosen Ding, Yue Zhang, Ji Qi, Qingyuan Song, Jizhou Huang, Liwei Wang, Jefferey Santelli, Yue Weng, Qichao Que, Zhenheng Yang, Junfeng Pan, Linhong Zhu
arXiv Computation and Language
Sep 17

"If I Had to Buy Just ONE: Galaxy S26 Ultra": Auditing AI-Generated Product Recommendations

arXiv:2609.18729v1 Announce Type: cross Abstract: Consumers increasingly use AI chatbots for advice on what to buy. With companies like OpenAI and Google monetising their AI through advertising, this...

By Lucas G. Uberti-Bona Marin, Thales Bertaglia, Giovanni Astante, Bram Rijsbosch, Gijs van Dijck, Anik\'o Hann\'ak, Gerasimos Spanakis, Konrad Kollnig
arXiv AI
4d ago

Bootstrapping Conversational Recommendation Agents At Spotify: Synthetic Data Generation and Self-Improvement Loops

The paper presents a pipeline for generating multi‑turn synthetic conversations and a self‑improvement loop that uses variance‑based contrastive optimization and a coding agent to refine planning and tool‑use in conversational recommendation agents. This approach improves agent quality by 8% over a manually optimized prompt and has been deployed at Spotify, where it accelerated development cycles. In production, the system achieved a 14% increase in user listening, a 5% rise in weekly active users, and a 5% reduction in skip rate compared to a prior session‑only experience.

By Enrico Palumbo, Alexandre Tamborrino, Victor Ode, Ben Lacker, Adri\`a Casas Escoda, Jeremy Hopple, Marcus Better, James Leoni, Hugo Galv\~ao, Hugues Bouchard, Mounia Lalmas, Jos\'e Luis Redondo Garc\'ia, Abenezer Abebe, Ann Clifton, Anton Blomberg, Henrik Lindstr\"om, Dani Doro, Christine Doig Cardet
arXiv AI
Jul 24

Self-Evolving Recommendation System: End-To-End Autonomous Model Optimization With LLM Agents

arXiv:2602. 10226v2 Announce Type: replace-cross Abstract: Optimizing large-scale machine learning systems, such as recommendation models for global video platforms, requires navigating a massive hyperparameter search space and, more critically, designing sophisticated optimizers, architectures, and reward functions to capture nuanced user behaviors.

By Haochen Wang, Yi Wu, Daryl Chang, Li Wei, Lukasz Heldt