arXiv:2606. 17698v1 Announce Type: new Abstract: As LLM-based shopping agents enter production, existing benchmarks fail to capture how a shopper's requirements arrive: stated implicitly in the query, recorded in a profile, or revealed only when the right question is asked.
By Zeyao Du, Tong Li, Haibo Zhang
arXiv:2608. 14068v1 Announce Type: cross Abstract: Conversational recommendation for e-commerce is increasingly mediated by large language models (LLMs), yet many real-world deployments operate under a stricter requirement: recommendations must be drawn only from a merchant's fixed catalog, without web search or unsupported product claims.
By Juli Huang, Hannah Clay, Sajjad Beygi, Thomas Sarda, Negin Golrezaei, Amin Saberi
arXiv:2607. 12056v1 Announce Type: new Abstract: Online shopping is increasingly shifting toward a model in which AI agents independently search for products, compare options, evaluate constraints, and carry out parts of the purchasing process for users.
By Said Elnaffar, Farzad Rashidi
arXiv:2603. 29888v2 Announce Type: replace-cross Abstract: In collaboration with Alibaba, we study how a generative AI assistant affects service performance in e-commerce after-sales operations.
By Xiao Ni, Yiwei Wang, Tianjun Feng, Lauren Xiaoyan Lu, Yitong Wang, Congyi Zhou
arXiv:2607. 28956v1 Announce Type: new Abstract: Large language model agents are increasingly evaluated as autonomous tool users, yet most benchmarks focus on bounded tasks with immediate success criteria.
By Qiming Shi, Yulong Tao, Linbo Jin, Zhaolu Kang, Yibo Dou, Jiawen Zhu, Tianjun Pan, Shaokang Fu, Chengyu Wang, Siyue Li, Yaping Cheng, Di Weng, Chengfu Huo
Traditional search systems are optimized to retrieve items that strictly match a query, often prioritizing precision over recall. In e-commerce marketplaces and particularly grocery, this paradigm is limiting, as user satisfaction and commercial outcomes depend heavily on the discoverability of substitute, complementary, and thematically related items.