arXiv AI By Enrico Palumbo, Alexandre Tamborrino, Victor Ode, Ben Lacker, Adri\`a Casas Escoda, Jeremy Hopple, Marcus Better, James Leoni, Hugo Galv\~ao, Hugues Bouchard, Mounia Lalmas, Jos\'e Luis Redondo Garc\'ia, Abenezer Abebe, Ann Clifton, Anton Blomberg, Henrik Lindstr\"om, Dani Doro, Christine Doig Cardet

Bootstrapping Conversational Recommendation Agents At Spotify: Synthetic Data Generation and Self-Improvement Loops

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The paper presents a pipeline for generating multi‑turn synthetic conversations and a self‑improvement loop that uses variance‑based contrastive optimization and a coding agent to refine planning and tool‑use in conversational recommendation agents. This approach improves agent quality by 8% over a manually optimized prompt and has been deployed at Spotify, where it accelerated development cycles. In production, the system achieved a 14% increase in user listening, a 5% rise in weekly active users, and a 5% reduction in skip rate compared to a prior session‑only experience.

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