arXiv:2606. 12924v1 Announce Type: new Abstract: We present a modular two-agent simulation framework for evaluating conversational shopping assistant architectures.
arXiv:2606. 17698v1 Announce Type: new Abstract: As LLM-based shopping agents enter production, existing benchmarks fail to capture how a shopper's requirements arrive: stated implicitly in the query, recorded in a profile, or revealed only when the right question is asked.
arXiv:2608. 14068v1 Announce Type: cross Abstract: Conversational recommendation for e-commerce is increasingly mediated by large language models (LLMs), yet many real-world deployments operate under a stricter requirement: recommendations must be drawn only from a merchant's fixed catalog, without web search or unsupported product claims.
arXiv:2607. 12056v1 Announce Type: new Abstract: Online shopping is increasingly shifting toward a model in which AI agents independently search for products, compare options, evaluate constraints, and carry out parts of the purchasing process for users.
arXiv:2603. 29888v2 Announce Type: replace-cross Abstract: In collaboration with Alibaba, we study how a generative AI assistant affects service performance in e-commerce after-sales operations.
arXiv:2607. 28956v1 Announce Type: new Abstract: Large language model agents are increasingly evaluated as autonomous tool users, yet most benchmarks focus on bounded tasks with immediate success criteria.
Traditional search systems are optimized to retrieve items that strictly match a query, often prioritizing precision over recall. In e-commerce marketplaces and particularly grocery, this paradigm is limiting, as user satisfaction and commercial outcomes depend heavily on the discoverability of substitute, complementary, and thematically related items.
arXiv:2607. 20536v1 Announce Type: new Abstract: Tool-use agents that address day-to-day digital tasks such as ordering groceries must not only operate applications, but also interact with the user, e.
arXiv:2607. 27172v1 Announce Type: cross Abstract: Traditional search systems are optimized to retrieve items that strictly match a query, often prioritizing precision over recall.
arXiv:2606. 10156v1 Announce Type: cross Abstract: As recommender systems transition toward agentic, multi-turn conversational interfaces, evaluation paradigms have struggled to keep pace.
arXiv:2605. 07699v2 Announce Type: replace-cross Abstract: LLM-based agents are increasingly deployed for routine but consequential tasks in real-world domains, where their behavior is governed by inherently ambiguous domain policies that admit multiple valid interpretations.
User experience is a first-class objective in industrial e-commerce recommender systems (RS). Post-ranking strategies, which govern diversity, similarity, and exposure over a ranked list, are widely deployed in industrial RS for their simplicity and low serving cost.
arXiv:2608. 10716v1 Announce Type: cross Abstract: Speech-to-speech (S2S) voice agents are increasingly being incorporated into enterprise for customer care and as daily companions for consumers owing to the ease of the conversational modality over text.