arXiv AI

Designing the Future of User Feedback for Generative AI

arXiv AI
Sep 15

From Voice to Value: Leveraging AI to Enhance Spoken Online Reviews on the Go

The paper introduces Vocalizer, a mobile app that lets users submit spoken online reviews enhanced by a large language model. A longitudinal study shows that users often use the AI to add detail and that interactive AI features boost confidence and willingness to share reviews. The authors also outline the benefits and challenges of embedding AI assistance in review-writing systems.

By Kavindu Perera, D\'aniel Szab\'o, Niels van Berkel, Aku Visuri, Chi-Lan Yang, Koji Yatani, Simo Hosio
arXiv AI
Aug 20

Bridging Search and CRM: Productionizing AI Product Research Agents for Customer Re-Engagement

The paper introduces a production-ready framework that connects e‑commerce search and CRM systems via AI‑powered Product Research Agents. These agents detect users with exploratory purchase intent, perform multi‑agent research using behavioral data, external knowledge, and catalog information, and then send personalized product recommendations through WhatsApp. In a 23‑day deployment, the system sent about 15,000 notifications, achieving higher click‑through rates than standard campaigns and generating downstream purchases and GMV gains.

By Mandar Kulkarni, Pooja A., Samir Shah
arXiv AI
Aug 11

How to Ask the AI: A User Perspective Survey for Large Language Model Prompting

arXiv:2608. 07494v1 Announce Type: cross Abstract: AI tools like ChatGPT and DeepSeek, powered by Large Language Models (LLMs), allow users to obtain instant and effective content responses simply by typing requests, such as ``plan a three-day Vienna trip'', ``solve the attached mathematical problem'', ``draft an email to inquire review progress'', etc.

By Yiqun Zhang, Yunfan Zhang, Mingjie Zhao, Sen Feng, Yiu-ming Cheung
arXiv AI
Jun 10

Human-AI Coordination Zones: A Framework for Designing Human-in-the-Loop Experiences with Agentic AI

arXiv:2606. 09848v1 Announce Type: cross Abstract: As generative and agentic AI becomes embedded in everyday products, practitioners face a persistent challenge: how to design human-AI coordination -- the ongoing mutual adjustment between users and AI systems as mediate through interfaces-that supports usability, trust, and safety.

By James Pierce, Vaiva Kalnikait\.e, Siddharth Gupta, Brian Granger