arXiv Computation and Language
Oct 12

MADS: Multi-Agent Dialog Simulation for Robust Conversational Agents

MADS (Multi-Agent Dialog Simulation) is a synthetic data generation pipeline that creates structured, diverse dialogue trajectories, including adversarial conversations that reflect realistic failure scenarios. The resulting MADS-Bench benchmark covers six domains, 55 personas, and 1095 conversations, with about 66% featuring failure-prone situations. Models trained with MADS are evaluated using a two-stage approach combining supervised fine-tuning and reinforcement learning with verifiable rewards to assess robustness.

By Arkajyoti Chakraborty, Adam Zernik, Ishika Kulkarni, Mudit Arora, Hugo Lin, Justin Chiu, Alessandro Di Bari, Neha Gupta, Andreas Stolcke
arXiv Computation and Language
Oct 23

Towards User Simulators That Stay On Task And Still Sound Natural

The paper introduces UserLM‑2.0, a reinforcement‑learning based user simulator that balances task intent adherence with conversational naturalness. It achieves this by jointly rewarding both objectives and training a lightweight discriminator in an adversarial loop to measure naturalness. The resulting model generates valid simulated conversations 46.2% of the time, more than triple the success rate of the best prior simulator.

By Mustafa Omer Gul, Philippe Laban, Tanya Goyal, Jennifer Neville
arXiv Machine Learning
Oct 28

Intent-Preserving Adversarial User Simulation for Multi-Turn Agent Evaluation

The paper introduces StressSim, an intent‑preserving adversarial user simulator designed to stress‑test multi‑turn agents by generating challenging yet valid user interactions. StressSim optimises high‑level adversarial plans for each task instance using a genetic prompt‑optimisation loop that leverages rollout traces, task‑completion signals, and validity feedback to reduce task success while keeping the user’s goal unchanged. Experiments on MultiWOZ, retail, and airline domains show that StressSim reveals significant robustness gaps in leading LLM agents—reducing tau‑bench pass^4 scores by up to 69%—while maintaining realistic conversation quality and goal preservation with a modest optimisation budget.

By Atri Vivek Sharma, Brian Formento, Alessio Lomuscio
arXiv Computation and Language
Oct 5

CUEing User Simulators: Calibrated User Embeddings for Multi-Turn Benchmarking

The paper introduces Calibrated User Embeddings (CUE), a framework that encodes real user sessions into continuous representations and decodes them into persona commands to steer large language models (LLMs) as user simulators without additional training. CUE enables user-conditioned replay of past interactions and generates novel personas that better align with real-user success rates and failure patterns. Evaluations on the τ²‑Bench dataset show that CUE‑driven simulators commit fewer simulator‑attributed errors, more accurately reproduce real‑user failure modes, and maintain competitive user fidelity across various tasks and LLMs.

By Anjali Kantharuban, Jonas Mueller
arXiv Computation and Language
Oct 8

ToolRACER: A Robust Agentic Conversation Emulation Resource for Agent Training and Evaluation

arXiv:2610.09163v1 Announce Type: new Abstract: Task-oriented conversational agents remain fragile under real world conversation scenarios as they rarely follow a predictable script, especially when...

By Arkajyoti Chakraborty, Aryan Tayal, Ishika Agarwal, Tanner Sorensen, Justin Chiu, Alessandro Di Bari, Neha Gupta, Andreas Stolcke