MADS (Multi-Agent Dialog Simulation) is a synthetic data generation pipeline that creates structured, diverse dialogue trajectories, including adversarial conversations that reflect realistic failure scenarios. The resulting MADS-Bench benchmark covers six domains, 55 personas, and 1095 conversations, with about 66% featuring failure-prone situations. Models trained with MADS are evaluated using a two-stage approach combining supervised fine-tuning and reinforcement learning with verifiable rewards to assess robustness.
By Arkajyoti Chakraborty, Adam Zernik, Ishika Kulkarni, Mudit Arora, Hugo Lin, Justin Chiu, Alessandro Di Bari, Neha Gupta, Andreas Stolcke
The paper introduces UserLM‑2.0, a reinforcement‑learning based user simulator that balances task intent adherence with conversational naturalness. It achieves this by jointly rewarding both objectives and training a lightweight discriminator in an adversarial loop to measure naturalness. The resulting model generates valid simulated conversations 46.2% of the time, more than triple the success rate of the best prior simulator.
By Mustafa Omer Gul, Philippe Laban, Tanya Goyal, Jennifer Neville
The paper introduces StressSim, an intent‑preserving adversarial user simulator designed to stress‑test multi‑turn agents by generating challenging yet valid user interactions. StressSim optimises high‑level adversarial plans for each task instance using a genetic prompt‑optimisation loop that leverages rollout traces, task‑completion signals, and validity feedback to reduce task success while keeping the user’s goal unchanged. Experiments on MultiWOZ, retail, and airline domains show that StressSim reveals significant robustness gaps in leading LLM agents—reducing tau‑bench pass^4 scores by up to 69%—while maintaining realistic conversation quality and goal preservation with a modest optimisation budget.
By Atri Vivek Sharma, Brian Formento, Alessio Lomuscio
arXiv:2609.35812v1 Announce Type: new
Abstract: In-car conversational assistants (ICAs) are increasingly integrated into vehicles to support route planning, vehicle control, and information access. E...
By Vaishnav Negi, Lev Sorokin, Soroosh Tayebi Arasteh, Andrea Stocco
The paper introduces Calibrated User Embeddings (CUE), a framework that encodes real user sessions into continuous representations and decodes them into persona commands to steer large language models (LLMs) as user simulators without additional training. CUE enables user-conditioned replay of past interactions and generates novel personas that better align with real-user success rates and failure patterns. Evaluations on the τ²‑Bench dataset show that CUE‑driven simulators commit fewer simulator‑attributed errors, more accurately reproduce real‑user failure modes, and maintain competitive user fidelity across various tasks and LLMs.
By Anjali Kantharuban, Jonas Mueller
arXiv:2610.09163v1 Announce Type: new
Abstract: Task-oriented conversational agents remain fragile under real world conversation scenarios as they rarely follow a predictable script, especially when...
By Arkajyoti Chakraborty, Aryan Tayal, Ishika Agarwal, Tanner Sorensen, Justin Chiu, Alessandro Di Bari, Neha Gupta, Andreas Stolcke
The paper introduces TRACER, a multi‑turn user simulator that models evolving user intent and aligns simulated behavior with real interaction trajectories. TRACER is trained first with supervised fine‑tuning on real dialogues and then with reinforcement learning that uses hierarchical outcome‑ and trajectory‑level rewards to address reward sparsity and credit assignment. In real customer‑service sessions, TRACER‑7B outperforms the best baseline by 11.4 conversion F1, achieves the lowest group‑level conversion‑rate error and semantic trajectory distance, and generalizes to out‑of‑distribution scenarios, while human Turing tests show its conversations appear natural. The authors also present the Dynamic Marketing Benchmark, which evaluates both persuasion effectiveness and response quality of large language models through simulated interactions, demonstrating that higher response quality does not always lead to higher conversion rates.
By Geng Chen, Ruotong Pan, Zhirui Yang, Qiqi He, Jiawei Chen, Zhang Yunfei, Chongyuan Chen, Minxuan Lv, Zheng Yang, Win-Bin Huang, Xiangyu Wu, Wenwu Ou
The paper introduces UserRepGen-4B, a representation generator that creates natural-language user representations to condition user simulators for more faithful conversation simulation. By formulating a conversation reconstruction task and using hindsight distillation, the system learns to generate representations that improve simulation fidelity across 700 conversations from seven datasets. The improved representations also enhance diversity preservation and user distinction in unseen tasks.
By Shuhaib Mehri, Philippe Laban, Michel Galley, Dilek T\"ur, Jennifer Neville, Jianfeng Gao
arXiv:2603.16783v2 Announce Type: replace
Abstract: Robust voice agents require exposure to the full diversity of how people interact through speech. However, obtaining enough spoken interactions is...
By Jonggeun Lee, Junseong Pyo, Jeongmin Park, Yohan Jo
arXiv:2601. 02871v3 Announce Type: replace Abstract: Task-oriented proactive dialogue agents play a pivotal role in recruitment, particularly for steering conversations towards specific business outcomes, such as acquiring social-media contacts for private-channel conversion.
By Zhiyong Cao, Dunqiang Liu, Qi Dai, Haojun Xu, Huai Yuen Khor, Hao Wang, Huan He, Yafei Liu, Ke Ma, Ruqian Shi, Sicheng Zhou, Sijia Yao
The paper introduces user simulators that provide intrinsic feedback by incorporating latent evaluation states such as internal thoughts, reactions, and scalar ratings. These simulators, trained on real user–assistant interaction logs, outperform prompted baselines in realism and critiquing behaviors, and their turn‑level evaluations better align with human judgments. Additionally, the intrinsic feedback serves as an effective reward signal for multi‑turn reinforcement learning, reducing compute requirements by over 50% compared to setups using external judge LLMs.
By Tarek Naous, Craig Boutilier, Wei Xu, Ofer Meshi
SIT‑Eval is a framework that evaluates conversational agents by sampling diverse situations at each turn and judging responses against situational rules. It uses an LLM‑interlocutor to generate uniformly sampled contexts and a context‑aware LLM‑judge to assess rule compliance. Benchmarking eight large language models on 1,292 turns uncovered hidden failure modes, showing that models with similar overall scores can differ greatly in rule adherence, especially in ambiguity clarification and Socratic questioning.
By Ravil Mussabayev, Saveliy Zavertyaev, Dmitriy Parpulov, Andrey Savchenko