arXiv:2603. 29888v2 Announce Type: replace-cross Abstract: In collaboration with Alibaba, we study how a generative AI assistant affects service performance in e-commerce after-sales operations.
arXiv:2510. 12049v4 Announce Type: replace-cross Abstract: We quantify the short-term impact of Generative Artificial Intelligence (GenAI) on sales performance through a series of large-scale randomized field experiments involving millions of users and products at a leading cross-border online retail platform.
arXiv:2606. 12924v1 Announce Type: new Abstract: We present a modular two-agent simulation framework for evaluating conversational shopping assistant architectures.
arXiv:2608. 04205v1 Announce Type: new Abstract: Human evaluation of AI systems and digital products is costly, slow, and difficult to scale.
arXiv:2607. 12085v1 Announce Type: new Abstract: Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality.
arXiv:2606. 07489v1 Announce Type: new Abstract: Frontier AI systems are bridging the gap between intelligence and utility by shifting from conversational assistants to autonomous agents that execute tasks end to end.
arXiv:2607. 26060v1 Announce Type: cross Abstract: LLM-based chatbots are transforming customer service in regulated domains such as banking, but scalable and cost-effective validation remains a critical barrier to safe deployment.
arXiv:2608. 08621v1 Announce Type: new Abstract: Running a business is a challenging form of intelligent work.
arXiv:2608. 09939v1 Announce Type: cross Abstract: Production teams deploying LLM chat agents face a specific quality assurance gap: existing evaluation tools test individual responses or simulate social interactions, but none systematically verify whether real users can achieve their goals through multi-turn conversation.
arXiv:2607. 12056v1 Announce Type: new Abstract: Online shopping is increasingly shifting toward a model in which AI agents independently search for products, compare options, evaluate constraints, and carry out parts of the purchasing process for users.
arXiv:2608. 10716v1 Announce Type: cross Abstract: Speech-to-speech (S2S) voice agents are increasingly being incorporated into enterprise for customer care and as daily companions for consumers owing to the ease of the conversational modality over text.
arXiv:2607. 19941v1 Announce Type: cross Abstract: As AI agents become integral to business workflows, establishing guiding user experience (UX) principles is crucial for ensuring user trust and successful adoption.
arXiv:2608. 06202v1 Announce Type: cross Abstract: Large language model (LLM) benchmark evaluations are routinely used to support claims about model safety, reliability, and deployment readiness.