arXiv:2607. 12056v1 Announce Type: new Abstract: Online shopping is increasingly shifting toward a model in which AI agents independently search for products, compare options, evaluate constraints, and carry out parts of the purchasing process for users.
arXiv:2606. 12924v1 Announce Type: new Abstract: We present a modular two-agent simulation framework for evaluating conversational shopping assistant architectures.
arXiv:2608. 04205v1 Announce Type: new Abstract: Human evaluation of AI systems and digital products is costly, slow, and difficult to scale.
arXiv:2607. 17719v2 Announce Type: replace Abstract: User experience is a first-class objective in industrial e-commerce recommender systems (RS).
User experience is a first-class objective in industrial e-commerce recommender systems (RS). Post-ranking strategies, which govern diversity, similarity, and exposure over a ranked list, are widely deployed in industrial RS for their simplicity and low serving cost.
arXiv:2607. 17719v1 Announce Type: new Abstract: User experience is a first-class objective in industrial e-commerce recommender systems (RS).
The paper introduces Agentic Share-of-Search (ASoS), a multi‑agent AI system designed to aid sellers in competitive decision‑making within large‑language‑model (LLM) mediated e‑commerce. It automates competitive visibility measurement and root‑cause diagnosis by deploying query agents on leading AI platforms and employing a ReAct‑based diagnostic agent to suggest prioritized merchandising actions. A 100‑trial ablation study demonstrates the prototype’s effectiveness, recovering the ablated signal in 39% of trials (95% CI: 30.0%‑48.8%) and 63.9% in high‑correlation cases, outperforming chance by 5.5×.
arXiv:2606. 17698v1 Announce Type: new Abstract: As LLM-based shopping agents enter production, existing benchmarks fail to capture how a shopper's requirements arrive: stated implicitly in the query, recorded in a profile, or revealed only when the right question is asked.
arXiv:2609.34951v2 Announce Type: replace Abstract: In 2023, AI models answered from training data and hallucinated when it ran out, and businesses were told to seed that knowledge. Models' training...
The paper introduces a deterministic, reproducible e‑commerce environment that pre‑commits customer and trajectory parameters, enabling a simulated consumer to attempt purchasing a target cart with the help of an evaluated model. The environment records every assistant action and state, allowing post‑trial evaluation of specific conversation components and applying penalties based on tool‑call accuracy. Using this setup, the authors benchmark eight open‑weight agents (20B–35B parameters) across 160 trials and 44 metrics, revealing nuanced performance issues such as under‑action, over‑purchase, unsupported product attributes, and poor search that are hidden by overall success rates.
arXiv:2608. 14068v1 Announce Type: cross Abstract: Conversational recommendation for e-commerce is increasingly mediated by large language models (LLMs), yet many real-world deployments operate under a stricter requirement: recommendations must be drawn only from a merchant's fixed catalog, without web search or unsupported product claims.
The study examines how conversational LLM agents—specifically ChatGPT, Claude, Grok, and DeepSeek—use Web search, combining real user interactions with controlled API experiments. It finds that agents differ in when they decide to search, how they craft queries, and which domains they favor, and that more frequent searching does not always improve answer quality. While most responses are grounded in search results, some claims are unsupported, raising attribution concerns.
arXiv:2609.13856v1 Announce Type: new Abstract: Enterprise customer support systems must answer customer questions correctly, retrieve the right policy information, use customer context, and pass dif...