The paper argues that deploying generative AI agents requires more than isolated task success; they must remain useful across repeated interactions, changing conditions, and dependencies on people within shared workflows. The authors introduce two complementary evaluation aspects—operational resilience and considerate participation—to assess how agents recover from blocked work, communicate limits, and adapt to affected people and role boundaries. Using 120 simulated healthcare trajectories across two AI models and twelve stakeholder-derived tasks under varying challenge levels, the study finds that agents shift toward greater human dependence and increased workload as challenge accumulates, while also broadening from task-focused adaptation to task reframing and wider coordination.
By Yuanchen Bai, Zijian Ding, Angelique Taylor
The paper argues that the rapid pace of AI-driven change creates an adaptation gap, making human resilience a crucial capability for the AI era. Resilience is defined as the ability to absorb disruption while maintaining effective action and agency, and is examined at psychological, social, and organizational levels. The authors link resilience research with AI-in-the-loop experiments, showing that AI assistance can boost productivity, empathy, and calibrated reliance, and propose a socio‑technical agenda for education, workplace design, governance, and evaluation.
By Shaoshan Liu, Anina Schwarzenbach, Yiyu Shi
arXiv:2608. 08408v1 Announce Type: cross Abstract: Logics of abstraction in computational AI research often push important forms of knowledge and reflection aside: dominant standards of legitimacy separate from lived experience of harm; the goals of work misalign with the practices that operationalize them; and career demands crowd out critical reflection.
By Vyoma Raman, Isabel O. Gallegos, Neha Srivathsa
arXiv:2606. 17887v1 Announce Type: cross Abstract: Generative AI (GenAI) deployment in the workplace is accelerating rapidly.
By Dalia Ali, Maria Jos\'e Rodr\'iguez Vel\'azquez, Manoel Horta Ribeiro, Vera Liao, Orestis Papakyriakopoulos
The study examines how back‑office employees at a large firm use generative AI (genAI) and finds that senior staff use it more sophisticatedly, likely because of their domain expertise. Sophistication differs across functions, peaking in Strategy, Digital Innovation, and Project Management—areas focused on firm‑wide strategic initiatives. The research also shows that sophistication does not improve over time or as a result of formal AI training, indicating that advanced use is hard to change.
By Nicholas J. Hallman, Zachary T. Kowaleski, Anu Puvvada, Jaime J. Schmidt
arXiv:2604. 02567v2 Announce Type: replace-cross Abstract: Despite the growing use of generative artificial intelligence (GenAI) in entrepreneurship, research on its impact remains fragmented.
By Jackson G. Lu, Gerui Gloria Zhao, Anna Manyi Zheng