The study examines how back‑office employees at a large firm use generative AI (genAI) and finds that senior staff use it more sophisticatedly, likely because of their domain expertise. Sophistication differs across functions, peaking in Strategy, Digital Innovation, and Project Management—areas focused on firm‑wide strategic initiatives. The research also shows that sophistication does not improve over time or as a result of formal AI training, indicating that advanced use is hard to change.
By Nicholas J. Hallman, Zachary T. Kowaleski, Anu Puvvada, Jaime J. Schmidt
The article examines the psychological costs that software professionals face when organizations adopt artificial intelligence (AI) in software engineering workflows. Through a case study involving 21 interviews at a large software development services company, the authors identify several negative impacts—accountability anxiety, craft identity disruption, erosion of meaning and satisfaction, increased cognitive load and workload, and uncertainty distress. They also describe how practitioners cope by restoring control, adopting protective adaptations, or absorbing the costs, arguing that AI adoption should be viewed as a human transition rather than merely a technological or organizational change.
By Adam Alami, Elda Paja, Abhishek Tiwari
arXiv:2607. 28650v1 Announce Type: cross Abstract: While industry discourse often emphasizes immediate productivity gains and frames GenAI primarily as a tool for automation, the integration of GenAI into system administration may involve deeper shifts in professional practice that are not yet fully understood.
By Rana Abou Khamis, Hala Assal, Ashraf Matrawy
arXiv:2601. 16700v2 Announce Type: replace-cross Abstract: Generative artificial intelligence (GenAI) tools have seen rapid adoption among software developers.
By Ludwig Felder, Tobias Eisenreich, Mahsa Fischer, Stefan Wagner, Chunyang Chen
The paper reviews secondary studies and research agendas on generative AI (GenAI) in information systems, synthesizing evidence from 28 selected papers. It identifies GenAI’s transformative benefits—productivity, innovation, personalization, and democratized expertise—while highlighting challenges such as technical unreliability, ethical risks, and governance gaps. The authors propose a research agenda that shifts IS scholarship toward shaping the co‑evolution of AI capabilities with organizational routines, societal values, and regulatory institutions, emphasizing hybrid human‑AI ensembles, situated validation, design principles for probabilistic systems, and adaptive governance.
By Aleksander Jarz\k{e}bowicz, Adam Przyby{\l}ek, Jacinto Estima, Yen Ying Ng, Jakub Swacha, Beata Zielosko, Lech Madeyski, Noel Carroll, Kai-Kristian Kemell, Bartosz Marcinkowski, Alberto Rodrigues da Silva, Viktoria Stray, Netta Iivari, Anh Nguyen-Duc, Jorge Melegati, Boris Deliba\v{s}i\'c, Emilio Insfran
arXiv:2608. 12236v1 Announce Type: cross Abstract: We study how organizations use frontier generative AI by linking ChatGPT Enterprise account records to usage, worker roles, task classifications, and public-company financial data through March 2026.
By Aaron Chatterji, David Holtz, Neel Rakholia, Prasanna Tambe, Gawesha Weeratunga
arXiv:2412. 19754v4 Announce Type: replace-cross Abstract: Artificial Intelligence (AI) is transforming the nature of work, yet there is limited empirical evidence on how it affects demand for human skills.
By Elina M\"akel\"a, Matthew Bone, Mareike Sehrer, Farah Nanji, Fabian Stephany
The paper introduces the Agentic Adoption Index (AAI), a new measure of delegated exposure that captures whether workers actually commit tasks to AI within structured workflows. Using semantic embeddings of 888,000 agent skill specifications from GitHub and 18,000 O*NET task statements, the authors find that occupations with high delegation differ from those most vulnerable to pre-AI automation, that AAI correlates more with technical capability than with current LLM use, and that for lower‑educated occupations AAI rises with wages while it falls for higher‑educated, high‑earning workers. These patterns also appear in an independent corpus from the Manus Skills Marketplace.
By Hyeongjae Lee, Jihyang Cheon, Lanu Kim
The paper reports an in‑situ qualitative study of a persistent, proactive AI teammate deployed across multiple teams in a large technology company. It finds that the human‑agent workplace is in flux, with breakdowns and negotiations emerging around tacit workflow rules, the relational boundaries of the non‑human actor, and the redistribution of trust and human agency. These micro‑negotiations are used to propose a new research, design, and organizational agenda that seeks to preserve human agency when sharing workspaces with non‑human actors.
By Rida Qadri, Remi Denton, Michael Madaio, Mahima Pushkarna, Leslie Lai, Sherry Moore, Michelle Chen Huebscher, Andrew Butcher, Ritom Sen, Hsiao-Yu Tung, Shaan Mathur, Yimeng Liu, Shibl Mourad, Noah Fiedel, Edward Grefenstette, Michael Terry
arXiv:2606. 19630v1 Announce Type: new Abstract: The March 2020 INCOSE INSIGHT special issue on AI and Systems Engineering (SE) became the most downloaded issue in the publication's history and launched a research community that now draws over 250 registrants to its annual workshop.
By H. Sinan Bank, Daniel R. Herber, Thomas Bradley
arXiv:2603. 00059v3 Announce Type: replace-cross Abstract: How well can AI-derived synthetic research data replicate the responses of human participants?
By Jason Miklian, Kristian Hoelscher, John E. Katsos
arXiv:2606. 07543v1 Announce Type: cross Abstract: Generative AI (GenAI) is transforming workplaces at a rapid pace.
By Aditya Nayak, Aakash Gautam, Rama Adithya Varanasi