Finishing the Task Is Not Enough: Evaluating Agent Resilience and Considerate Participation under Accumulating Challenge

The paper argues that deploying generative AI agents requires more than isolated task success; they must remain useful across repeated interactions, changing conditions, and dependencies on people within shared workflows. The authors introduce two complementary evaluation aspects—operational resilience and considerate participation—to assess how agents recover from blocked work, communicate limits, and adapt to affected people and role boundaries. Using 120 simulated healthcare trajectories across two AI models and twelve stakeholder-derived tasks under varying challenge levels, the study finds that agents shift toward greater human dependence and increased workload as challenge accumulates, while also broadening from task-focused adaptation to task reframing and wider coordination.