arXiv:2603. 29888v2 Announce Type: replace-cross Abstract: In collaboration with Alibaba, we study how a generative AI assistant affects service performance in e-commerce after-sales operations.
By Xiao Ni, Yiwei Wang, Tianjun Feng, Lauren Xiaoyan Lu, Yitong Wang, Congyi Zhou
arXiv:2608. 08395v1 Announce Type: cross Abstract: Generative AI is shifting digital commerce from browsing toward agentic search, in which consumers delegate product discovery to AI agents.
By Lingxiu Dong, Kaiwen Luo, Fasheng Xu
E-Commerce Bench is an open‑source benchmark that simulates a year‑long e‑commerce operation, requiring LLM agents to manage multiple online stores, negotiate with suppliers, optimize sales, fulfill orders, handle returns, and manage cash flow. The environment uses real product and supplier data, a calendar of promotions and shocks, and deterministic customer and negotiation models to enable reproducible evaluation. The study evaluates 18 state‑of‑the‑art models across seven metrics, finding no single model dominates, with GPT‑5.6 Sol achieving the highest year‑end assets but lagging in fraud avoidance and operational efficiency.
By Wei Fan, Xinjie Shen, Xudong Guo, Jianhong Tu, Yang Su, Yinger Zhang, Lianghao Deng, Fengyu Wang, Baohua Dong, Yangqiu Song, Dayiheng Liu
arXiv:2604. 04468v2 Announce Type: replace Abstract: Evaluating retail strategies before deployment is difficult, as outcomes are determined across multiple stages, from seller-side persuasion through buyer-seller interaction to purchase decisions.
By Jeonghwan Choi, Jibin Hwang, Gyeonghun Sun, Minjeong Ban, Taewon Yun, Hyeonjae Cheon, Hwanjun Song
The paper introduces a production-ready framework that connects e‑commerce search and CRM systems via AI‑powered Product Research Agents. These agents detect users with exploratory purchase intent, perform multi‑agent research using behavioral data, external knowledge, and catalog information, and then send personalized product recommendations through WhatsApp. In a 23‑day deployment, the system sent about 15,000 notifications, achieving higher click‑through rates than standard campaigns and generating downstream purchases and GMV gains.
By Mandar Kulkarni, Pooja A., Samir Shah
arXiv:2608.29843v1 Announce Type: cross
Abstract: Posted prices for AI inference have fallen steadily since 2024, yet the measured speed of that fall depends almost entirely on the method of measurem...
By Louis Yiven Zhu