arXiv Computation and Language

ShopEase: A Generative AI-Based Multi-Agent Framework for Intelligent Enterprise Customer Support Using Hybrid Retrieval-Augmented Generation

arXiv AI
Sep 3

Hybrid Retrieval-Augmented Generation with Knowledge Graph Expansion, RRF Fusion, and Per-Chunk Grounded Evaluation for Enterprise Document Search

Hybrid Retrieval-Augmented Generation with Knowledge Graph Expansion, RRF Fusion, and Per-Chunk Grounded Evaluation for Enterprise Document Search describes DocuSearch, an offline multi‑agent system designed for telecom network operations. The system combines semantic vector search, BM25 full‑text search, and knowledge‑graph neighbor expansion, merges the results via Reciprocal Rank Fusion, and reranks with a cross‑encoder before pruning with Maximal Marginal Relevance. A per‑chunk evaluation loop ensures only grounded answers are returned, achieving Precision@10 of 0.69, Recall@10 of 0.79, and an 89.6% grounding rate—improvements of 15, 16, and 18.4 percentage points over a dense‑only baseline.

By Harish Saragadam, Sudhanshu Sharma, Meghana Pujari
arXiv Machine Learning
Sep 3

Multi-Agent Retrieval-Augmented Generation for Efficient Cloud Knowledge Base Search in Telecom SNOC Environment

The paper introduces Athena for Cloud Knowledge Base, a fully offline multi‑agent Retrieval Augmented Generation (RAG) system tailored for Vodafone Idea’s Telecom SNOC environment. It combines dense E5 Large V2 embeddings, BM25 sparse retrieval, and Knowledge Graph expansion, fusing results with Weighted CombSUM, cross‑encoder reranking, and MMR to produce a diverse evidence set. The framework further verifies each chunk with an LLM before response generation, discarding weak evidence and falling back to multi‑chunk evaluation when necessary, achieving an MRR@10 of 0.910 and an EM of 78.4% on a 4,200‑document corpus.

By Harish Saragadam, Sudhanshu Sharma, Ipsha Routray
Hugging Face Trending Papers
Jul 21

RAGAL: A Frugal, Fully Local Retrieval-Augmented Assistant for Technical Support at a Government Agency

Public institutions hold large volumes of sensitive documents and support tickets that cannot leave the premises, ruling out cloud-hosted language models entirely. We report on RAGAL, a retrieval-augmented assistant for the technical-support team of AFIR, the Romanian Agency for Financing Rural Investments, built and operated under three hard constraints: zero data egress (no external API calls, even for synthetic data), a read-only mandate (the assistant drafts, humans execute), and a single 8 GB consumer laptop as the only development and training machine.

arXiv Machine Learning
5d ago

Retail Product Search: A Practical Approach at Target

The paper describes a hybrid search system developed at Target that combines lexical and vector search to improve retail product search. It details data processing, embedding training, precision control, multi‑channel result fusion—specifically weighted interleaving—and performance optimizations for low latency. The system achieved measurable gains in click‑through rate, order conversion, and demand per visitor while reducing zero‑result searches.

By Darshan Sonagara, Qujiaheng Zhang, Ankit Singh, Alex Li
arXiv Computer Vision
Sep 22

Graded-Relevance Composed Multimodal Retrieval for E-commerce Visual Search at Scale

The paper introduces GradCIR, a method for training composed image retrieval (CIR) systems on graded relevance rather than binary relevance. It uses a vision‑language model to generate queries and 4‑level relevance labels, an iterative feedback loop to mine hard negatives, and a hierarchy‑aware angular objective to directly optimize graded labels. Experiments on a Walmart catalog and FashionIQ show significant NDCG improvements and the system is deployed in Walmart’s live visual‑search traffic.

By Anubhav Gupta, Hrushikesh Mohapatra, Prijith Chandra, Asish Mohapatra, Anuj Garg, Arvind Maan, Sudip Datta, Venkat Bulusu, Sitesh Kumar Jalan