arXiv Machine Learning September 3, 2026 By Harish Saragadam, Sudhanshu Sharma, Ipsha Routray

Multi-Agent Retrieval-Augmented Generation for Efficient Cloud Knowledge Base Search in Telecom SNOC Environment

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The paper introduces Athena for Cloud Knowledge Base, a fully offline multi‑agent Retrieval Augmented Generation (RAG) system tailored for Vodafone Idea’s Telecom SNOC environment. It combines dense E5 Large V2 embeddings, BM25 sparse retrieval, and Knowledge Graph expansion, fusing results with Weighted CombSUM, cross‑encoder reranking, and MMR to produce a diverse evidence set. The framework further verifies each chunk with an LLM before response generation, discarding weak evidence and falling back to multi‑chunk evaluation when necessary, achieving an MRR@10 of 0.910 and an EM of 78.4% on a 4,200‑document corpus.

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