Evaluating Language Models in Realistic Conversational Contexts
Read the original on arXiv Computation and Language →The Flow has not summarised this story yet — read it at arXiv Computation and Language.
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arXiv:2607. 12085v1 Announce Type: new Abstract: Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality.
Large Language Models (LLMs) as judges across various scenarios such as assessing model responses is becoming an increasingly accepted paradigm. However, existing judgment approaches often rely on trained judgers using fixed preference data, which tend to overlook diverse user preferences and struggle to adapt to real-world human-AI dialogue scenarios.
The paper evaluates the use of large language models (LLMs) as judges for assessing conversational voice agents, comparing human judgments with GPT‑4.1 and GPT‑5 across telecom and retail interactions. It examines agreement, metric‑level correlations, and consistency across three evaluation configurations (p0, p1, p2) to determine how reliably LLMs can judge conversational quality and safety. The study finds that LLM‑based evaluation can be effective but its reliability varies by metric and configuration, suggesting a hybrid approach where LLMs handle scalable assessment while humans focus on metrics requiring contextual interpretation.
arXiv:2601. 22888v4 Announce Type: replace-cross Abstract: More than 80% of the 1.
arXiv:2605. 15416v2 Announce Type: replace-cross Abstract: Jung et al.
Streaming speech-to-speech language models aim to answer spoken queries directly with synthetic speech. However, standard speech and text benchmarks do not capture whether these systems behave naturally in conversations, where timing, turn-taking, prosody, interpersonal stance, language and dialect consistency, and relationship-aware appropriateness jointly shape perceived quality.