arXiv:2607. 12085v1 Announce Type: new Abstract: Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality.
Large Language Models (LLMs) as judges across various scenarios such as assessing model responses is becoming an increasingly accepted paradigm. However, existing judgment approaches often rely on trained judgers using fixed preference data, which tend to overlook diverse user preferences and struggle to adapt to real-world human-AI dialogue scenarios.
The paper evaluates the use of large language models (LLMs) as judges for assessing conversational voice agents, comparing human judgments with GPT‑4.1 and GPT‑5 across telecom and retail interactions. It examines agreement, metric‑level correlations, and consistency across three evaluation configurations (p0, p1, p2) to determine how reliably LLMs can judge conversational quality and safety. The study finds that LLM‑based evaluation can be effective but its reliability varies by metric and configuration, suggesting a hybrid approach where LLMs handle scalable assessment while humans focus on metrics requiring contextual interpretation.
arXiv:2601. 22888v4 Announce Type: replace-cross Abstract: More than 80% of the 1.
arXiv:2605. 15416v2 Announce Type: replace-cross Abstract: Jung et al.
Streaming speech-to-speech language models aim to answer spoken queries directly with synthetic speech. However, standard speech and text benchmarks do not capture whether these systems behave naturally in conversations, where timing, turn-taking, prosody, interpersonal stance, language and dialect consistency, and relationship-aware appropriateness jointly shape perceived quality.
arXiv:2606. 12332v1 Announce Type: cross Abstract: Evaluating multi-turn dialogue is challenging because quality emerges across turns rather than within individual responses.
arXiv:2604. 09497v2 Announce Type: replace-cross Abstract: Accurate evaluation is central to the large language model (LLM) ecosystem, guiding model selection and downstream adoption across diverse use cases.
arXiv:2607. 05365v1 Announce Type: cross Abstract: Streaming speech-to-speech language models aim to answer spoken queries directly with synthetic speech.
arXiv:2512. 09066v2 Announce Type: replace-cross Abstract: Reliable assessment of the abilities of large audio language models (LALMs) is essential to advancing the state of the art.
arXiv:2606. 27226v1 Announce Type: new Abstract: Evaluating LLM outputs remains a major bottleneck in NLP: human evaluation is expensive and slow, lexical metrics correlate poorly with human judgments on open-ended generation, and holistic LLM judges often produce opaque scores that are hard to debug.
arXiv:2606. 03957v1 Announce Type: cross Abstract: Conversational ASR for lower-resource languages and niche domains is limited by the scarcity of domain-matched multi-speaker training data.