Consumer reviews play an important role in shaping brand perception and business strategies, particularly in service-driven industries such as retail coffee. This study presents a comparative sentiment analysis framework for Starbucks customer reviews using classical machine learning and deep learning approaches.
arXiv:2606. 23701v1 Announce Type: cross Abstract: Qualitative product feedback can reveal nuanced user experiences, but its implicit sentiment is difficult to measure.
By Sherri Weitl-Harms, John Hastings
arXiv:2606. 17931v1 Announce Type: new Abstract: In recent years, electronic (E) commerce services have rapidly increased in the daily lives of people, which helpsthem to purchase products online.
By Degala Pushpa Sri, Mayank Atreya, Lakshmi. H, Navin Chhibber, Mukesh Soni
arXiv:2606. 08314v1 Announce Type: new Abstract: The coffee supply chain is one of the most complex agri-food networks, marked by geographically dispersed production, multi-tier coordination, and high sensitivity to quality and freshness.
By Ger\c{c}ek Budak (Department of Industrial Engineering, Ankara Y{\i}ld{\i}r{\i}m Beyaz{\i}t University, Ke\c{c}i\"oren, Ankara 06010, T\"urkiye), Faraz Gholamzadeh Gharehgheshlaghi (Department of Industrial Engineering, Ankara Y{\i}ld{\i}r{\i}m Beyaz{\i}t University, Ke\c{c}i\"oren, Ankara 06010, T\"urkiye), Melika Barjesteh Vaezi (Department of Kinesiology and Sport Management, Texas Tech University, Lubbock, TX, United States), Ahmad Gholizadeh Lonbar (Department of Civil, Construction, and Environmental Engineering, University of Alabama, Tuscaloosa, AL, USA)
arXiv:2606. 02004v1 Announce Type: cross Abstract: Consumer-price measurement increasingly draws on alternative data sources -- scanner, web-scraped, and transaction/receipt data.
By Vladimir Beskorovainyi
arXiv:2606. 07582v1 Announce Type: cross Abstract: Customer churn prediction is essential across data-driven industries such as insurance, digital banking, eCommerce, and subscription platforms, where retaining existing customers is typically more cost-effective than acquiring new ones.
By Joyjit Roy, Samaresh Kumar Singh, Laxmi Shaw
arXiv:2608. 17091v1 Announce Type: new Abstract: While publicly available electricity market data presents a valuable resource for forecasting research, the field lacks established benchmark datasets for standardized comparison.
By Hadeer Elashhab, Sai Srijan Papineni, Marvin Dorn, Veit Hagenmeyer, Benjamin Sch\"afer
arXiv:2606. 00169v1 Announce Type: cross Abstract: Increased competition and the growing similarity of products and services offered by retailers have lowered the barriers for customers to switch to competitors.
By Syed Saad Saif, Giulio Maggiore, Paolo Russo, Damiano Distante
arXiv:2606. 29614v1 Announce Type: cross Abstract: This study examines whether supervised fine-tuning remains necessary for Turkish sentiment analysis in the era of large language models.
By Sercan Karaka\c{s}, Yusuf \c{S}im\c{s}ek
arXiv:2606. 00084v1 Announce Type: cross Abstract: Online travel platforms generate vast volumes of user-generated hotel reviews, offering rich opportunities to understand traveler experiences at scale.
By Dineth Jayakody, Pasindu Thenahandi, Sampath Jayarathna
arXiv:2607. 06993v1 Announce Type: new Abstract: Customer behavior modeling underpins recommendation, marketing, and decision support, yet existing approaches either optimize predictive accuracy without explaining decisions or simulate users without grounding them in real behavioral data.
By Wachiravit Modecrua, Krittin Pachtrachai, Touchapon Kraisingkorn
arXiv:2607. 11890v1 Announce Type: cross Abstract: Open-ended surveys offer valuable insights, but they are notoriously difficult to analyze at scale.
By Abdullah Akinde, Mariam Akinde, Rasheedat Emiola, Ahmed Akinsola