arXiv:2606. 07582v1 Announce Type: cross Abstract: Customer churn prediction is essential across data-driven industries such as insurance, digital banking, eCommerce, and subscription platforms, where retaining existing customers is typically more cost-effective than acquiring new ones.
By Joyjit Roy, Samaresh Kumar Singh, Laxmi Shaw
arXiv:2608.30364v1 Announce Type: new
Abstract: Retail banking attrition is usually represented as a terminal binary event, even though client relationships often weaken earlier through partial movem...
By Ananyaa Chopra, Brandon Xu, Brendan Yuen, Lauren Zung, Sarabroop Aulakh
The paper presents a framework for integrating explainable AI into customer churn prediction for telecommunications. It benchmarks four classifiers—Logistic Regression, Random Forest, XGBoost, and LightGBM—on the IBM Telco Customer Churn dataset, finding comparable performance with Logistic Regression achieving the highest AUC-ROC and LightGBM the highest accuracy. Explanations are provided via SHAP and LIME at both global and instance levels, and a four‑layer CRM integration architecture is proposed to translate risk scores and attribution vectors into actionable retention strategies, projecting a 3.3–5.3 percentage point reduction in churn and $199K–$319K savings per campaign cycle.
By Sandeep Gaddamwar
Large-scale retail and industrial forecasting systems contain many heterogeneous time series whose lifecycle, sparsity, volatility, seasonality, spectral patterns, and contextual sensitivity differ substantially. A single forecasting model rarely performs well across all regimes, while dense ensembles increase inference cost and provide limited insight into expert suitability.
arXiv:2607. 06993v1 Announce Type: new Abstract: Customer behavior modeling underpins recommendation, marketing, and decision support, yet existing approaches either optimize predictive accuracy without explaining decisions or simulate users without grounding them in real behavioral data.
By Wachiravit Modecrua, Krittin Pachtrachai, Touchapon Kraisingkorn
arXiv:2505. 16319v3 Announce Type: replace Abstract: Accurate demand estimation is critical for the retail business in guiding the inventory and pricing policies of perishable products.
By Yangyang Wang, Jiawei Gu, Li Long, Xin Li, Li Shen, Zhouyu Fu, Xiangjun Zhou, Xu Jiang