The study analyzes 17,012 app‑store reviews for six major generative‑AI apps, using BERTopic and RoBERTa to uncover topics and sentiment. Negative sentiment is most common around advertising, authentication, server reliability, and subscription pricing, with significant differences across apps—Claude shows the highest negative sentiment yet a highly enthusiastic user base. The authors also note geopolitical and privacy concerns for DeepSeek and propose a Trust Friction Score to quantify trust and usability barriers.
arXiv:2606. 23701v1 Announce Type: cross Abstract: Qualitative product feedback can reveal nuanced user experiences, but its implicit sentiment is difficult to measure.
arXiv:2609.22198v1 Announce Type: new Abstract: The rapid adoption of large language models (LLMs) creates new opportunities for strategic content generation on online platforms, including potentiall...
The article surveys fake review detection research, focusing on how pre‑trained language models (PLMs) and large language models (LLMs) influence both the generation of deceptive reviews and their detection. It reviews 211 studies from 2018 to early 2026, categorizing methods by evidence source—such as review text, sentiment, rating behavior, temporal metadata, user‑product graphs, multimodal content, external knowledge, and LLM‑generated signals—and by fusion level. The survey traces the evolution from traditional machine learning to PLM‑based and LLM‑based approaches, evaluates performance on Amazon, Yelp, and OpSpam benchmarks, and highlights open challenges including adversarial generation, cross‑domain transfer, uncertainty‑aware fusion, robustness to missing sources, interpretability, and trustworthy evaluation of AI‑generated deceptive content.
arXiv:2511. 13480v2 Announce Type: replace-cross Abstract: This study focuses on understanding the complex dynamics between humans and AI systems by analyzing user reviews.
arXiv:2607. 24601v1 Announce Type: cross Abstract: Background: Large language models (LLMs) are increasingly used to automate code review, but the reasoning behind their decisions remains hard to understand.
arXiv:2609.18729v1 Announce Type: cross Abstract: Consumers increasingly use AI chatbots for advice on what to buy. With companies like OpenAI and Google monetising their AI through advertising, this...
arXiv:2605.14542v2 Announce Type: replace Abstract: A skilled live-commerce host is not merely a narrator, but a sales agent who converts viewer curiosity into purchase intent through expert product...
arXiv:2601. 05261v2 Announce Type: replace-cross Abstract: Online consumer reviews are important decision-support resources in e-commerce, yet the increasing volume of reviews often creates information overload and makes it difficult for users to identify content that matches their individual preferences.
arXiv:2606. 26595v1 Announce Type: new Abstract: Enhancing the analysis of service feedback is essential for public sector organizations, particularly tax administrations, where trust and compliance depend on fair and effective service delivery.
arXiv:2607. 29343v1 Announce Type: new Abstract: Artificial intelligence is increasingly embedded in everyday software, making its integration into mobile apps inevitable.
When people share experiences online, they often express thoughts in two ways: a star rating and a written review. In sentiment analysis, ratings are widely used as convenient weak labels for textual sentiment, yet whether the two actually agree is rarely questioned.
The paper introduces Vocalizer, a mobile app that lets users submit spoken online reviews enhanced by a large language model. A longitudinal study shows that users often use the AI to add detail and that interactive AI features boost confidence and willingness to share reviews. The authors also outline the benefits and challenges of embedding AI assistance in review-writing systems.