arXiv AI

LLM-based Models for Detecting Emerging Topics in Service Feedback

arXiv:2606. 26595v1 Announce Type: new Abstract: Enhancing the analysis of service feedback is essential for public sector organizations, particularly tax administrations, where trust and compliance depend on fair and effective service delivery.

Hugging Face Trending Papers
Aug 6

Benchmarking and Enhancing LLMs for Rule-Intensive Review of National Standard Documents

Large language models (LLMs) increasingly support complex professional tasks, yet their capabilities in rule-intensive document review remain insufficiently evaluated. National standard documents, such as China GB/T standards, offer a representative testbed: they are lengthy, highly structured, and governed by explicit rules for scope, terminology, normative wording, and cross-section consistency.

arXiv AI
Jun 6

SAGE: Scalable AI Governance & Evaluation

arXiv:2602. 07840v3 Announce Type: replace-cross Abstract: Evaluating relevance in large-scale search systems is fundamentally constrained by the governance gap between nuanced, resource-constrained human oversight and the high-throughput requirements of production systems.

By Benjamin Le, Xueying Lu, Nick Stern, Wenqiong Liu, Igor Lapchuk, Xiang Li, Baofen Zheng, Kevin Rosenberg, Jiewen Huang, Zhe Zhang, Abraham Cabangbang, Satej Milind Wagle, Jianqiang Shen, Raghavan Muthuregunathan, Abhinav Gupta, Mathew Teoh, Andrew Kirk, Thomas Kwan, Jingwei Wu, Wenjing Zhang
arXiv AI
Jul 21

Detection, Attribution, Narration: An End-to-End Pipeline for Explainable Money Mule Identification

arXiv:2607. 17586v1 Announce Type: cross Abstract: Money mule accounts are critical facilitators of financial fraud, yet detecting them at scale remains challenging due to the heterogeneous nature of transactional and behavioural data.

By Yuge Zhang, Yuanxing Zhang, Yichao Jin, Khairul Amsyar Mohd Razis, Nicholas Qi An Choo, Kai Yin Anders Wong, Xinyan Tang, Kenneth Zhu Ke, Wee Keong Dennis Lee, Jingyuan Zhao
arXiv AI
Jul 28

Designing Service Systems from Textual Evidence

arXiv:2603. 10400v2 Announce Type: replace-cross Abstract: Designing service systems requires selecting among alternative configurations -- choosing the best chatbot variant, the optimal routing policy, or the most effective quality control procedure.

By Ruicheng Ao, Hongyu Chen, Siyang Gao, Hanwei Li, David Simchi-Levi
arXiv AI
Aug 11

From Values to Benchmarks: Evaluating Large Language Models for Governmental Use in Dutch

arXiv:2608. 09925v1 Announce Type: cross Abstract: Large language models are increasingly being deployed in governmental settings, yet few existing evaluation frameworks jointly reflect the values of public administration and the linguistic requirements of non-English contexts.

By Laurens Samson, Iva Gornishka, Gossa L\^o, Yuki M. Asano, Sennay Ghebreab