arXiv Machine Learning

Analysing User Reviews to Identify User Concerns Around Permissions in AI Apps

arXiv:2607. 29343v1 Announce Type: new Abstract: Artificial intelligence is increasingly embedded in everyday software, making its integration into mobile apps inevitable.

arXiv AI
Sep 15

From Voice to Value: Leveraging AI to Enhance Spoken Online Reviews on the Go

The paper introduces Vocalizer, a mobile app that lets users submit spoken online reviews enhanced by a large language model. A longitudinal study shows that users often use the AI to add detail and that interactive AI features boost confidence and willingness to share reviews. The authors also outline the benefits and challenges of embedding AI assistance in review-writing systems.

By Kavindu Perera, D\'aniel Szab\'o, Niels van Berkel, Aku Visuri, Chi-Lan Yang, Koji Yatani, Simo Hosio
Hugging Face Trending Papers
Aug 10

Security and Privacy Taxonomy Generation from Mobile App Reviews

Mobile app reviews are a rich, continuously renewing source of how users experience privacy and security, yet existing taxonomies of these concerns are hand-crafted and cannot keep pace with the evolving nature of the data. Automating taxonomy construction is the natural response, but scalability is the core challenge: current LLM- and clustering-based methods are developed for scientific corpora of a few thousand documents and do not extend to app review collections numbering in the hundreds of thousands.

arXiv Computation and Language
Sep 18

What Users Think of Generative AI: A Cross-Platform NLP Analysis of Trust and Friction in App Store Reviews

The study analyzes 17,012 app‑store reviews for six major generative‑AI apps, using BERTopic and RoBERTa to uncover topics and sentiment. Negative sentiment is most common around advertising, authentication, server reliability, and subscription pricing, with significant differences across apps—Claude shows the highest negative sentiment yet a highly enthusiastic user base. The authors also note geopolitical and privacy concerns for DeepSeek and propose a Trust Friction Score to quantify trust and usability barriers.

By Md Jafrin Hossain, Umme Nusrat Jahan, Shouvaggo Sharif Shammo
arXiv AI
Sep 3

The Utility of LLMs in Recommender Systems Explanation Evaluation

The paper investigates how large language models (LLMs) can evaluate explanations in recommender systems. It generates 18 explanation prototypes and has 14 LLMs rate them, comparing the results to human ratings from a user study. Findings show that while LLMs mimic human rating patterns and correlate moderately with human judgments, their absolute agreement is low and varies with model size and evaluation design, leading to four practical recommendations for using LLMs in this context.

By Kathrin Wardatzky, Oana Inel, Luca Rossetto, Abraham Bernstein
arXiv AI
Aug 7

AISPA: User-Centric System Prompt Auditing for Large Language Model Applications

arXiv:2607. 28617v2 Announce Type: replace Abstract: System prompts are instructions configured by developers to govern the behaviors of foundation models in AI applications.

By Xiangning Lin, Shenzhe Zhu, Shu Yang, Zhenyu Zhang, Haoqian Zhang, Yipeng Zhao, Chengxuan Qian, Tianwei Wang, Ziheng Zhang, Zhenlong Yuan, Dingcheng Wang, Juncheng Wu, Yuan Si, Jiaxin Liu, Baolong Bi, Robert Mahari, Tobin South, Dazza Greenwood, Zexue He, Rishi Bommasani, Sophia Kazinnik, Andreas Haupt, Samuele Marro, Erik Brynjolfsson, Alex Pentland, Jiaxin Pei