arXiv Computation and Language

CUEing User Simulators: Calibrated User Embeddings for Multi-Turn Benchmarking

The paper introduces Calibrated User Embeddings (CUE), a framework that encodes real user sessions into continuous representations and decodes them into persona commands to steer large language models (LLMs) as user simulators without additional training. CUE enables user-conditioned replay of past interactions and generates novel personas that better align with real-user success rates and failure patterns. Evaluations on the τ²‑Bench dataset show that CUE‑driven simulators commit fewer simulator‑attributed errors, more accurately reproduce real‑user failure modes, and maintain competitive user fidelity across various tasks and LLMs.

arXiv Computation and Language
Aug 31

PersonaForge: Realistic Multi-Turn User Simulation for Agentic Systems

PersonaForge is a user‑simulation framework that generates realistic multi‑turn interactions between users and agentic systems, addressing the gap that most training data assumes single‑turn queries. It uses a four‑dimensional persona space, SOUL‑driven behavioral control calibrated to real‑user statistics, and Reverse Deep Construction from authentic seed queries to create a 6.3K‑record training set and a 138‑task benchmark called PersonaForge‑Bench across 20 professional domains. Experiments with Qwen3.5‑27B show that training with PersonaForge improves composite scores by 4.1%, especially in Task Completion (+6.0%) and Response Quality (+6.8%), while also reducing turns and tool calls, indicating more efficient interactions.

By Hanglong Lv, Dawei Zhu, Lei Li, Bowen Ye, Huaqiu Liu, Yifan Song, Bofei Gao, Weimin Xiong, Jinhao Dong, Chenhong He, Lingpeng Kong, Qi Liu, Tong Yang, Fuli Luo
arXiv AI
Sep 25

Beyond Surface Style: Aligning Multi-Turn User Simulators with Behavioral Consistency

The paper introduces TRACER, a multi‑turn user simulator that models evolving user intent and aligns simulated behavior with real interaction trajectories. TRACER is trained first with supervised fine‑tuning on real dialogues and then with reinforcement learning that uses hierarchical outcome‑ and trajectory‑level rewards to address reward sparsity and credit assignment. In real customer‑service sessions, TRACER‑7B outperforms the best baseline by 11.4 conversion F1, achieves the lowest group‑level conversion‑rate error and semantic trajectory distance, and generalizes to out‑of‑distribution scenarios, while human Turing tests show its conversations appear natural. The authors also present the Dynamic Marketing Benchmark, which evaluates both persuasion effectiveness and response quality of large language models through simulated interactions, demonstrating that higher response quality does not always lead to higher conversion rates.

By Geng Chen, Ruotong Pan, Zhirui Yang, Qiqi He, Jiawei Chen, Zhang Yunfei, Chongyuan Chen, Minxuan Lv, Zheng Yang, Win-Bin Huang, Xiangyu Wu, Wenwu Ou
arXiv AI
Sep 4

Efficient Test-Time Adaptation through Human-AI Interaction

The paper introduces Test-Time Adaptation through Human‑Agent Interaction (TAHI), a method that uses iterative human feedback to adapt AI agents to individual users’ criteria. By integrating cross‑session interaction data into agent context and weights, and building an evolving rubric module, the authors demonstrate that agents can improve task success by 4.5–20.9% after only a few interactions. The evolving rubric also serves as a scalable annotation tool, detecting 16.0–22.3% more failures than language models or humans alone, and personalized agents can even generalize improvements up to 8.8% across users.

By Zora Zhiruo Wang, Apurva Gandhi, Rulin Shao, Aspen Chen, Jonas Mueller, Zhiqi Liang, Jett Chen, Michael Ryan, Qianou Ma, Luxi He, Zhoujun Cheng, Andre He, Seungone Kim, Jiayi Geng, Mingqian Zheng, Weiwei Sun, Zheyuan Zhang, Xinran Zhao, Yike Wang, Abe Hou, Liwei Jiang, Pang Wei Koh, Diyi Yang, Graham Neubig, Daniel Fried