arXiv Computation and Language By Dmitrij \.Zatuchin

Query Language Sensitivity in Automated Sentiment Scores of LLM Responses

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The study analyzes 12,933 responses from a design crossing 20 brand labels, eight query languages, three provider aliases, and 15 prompt identifiers, using a multilingual sentiment classifier to produce signed confidence scores. A crossed linear mixed model attributes 26.49% of variance to query language and 1.46% to brand, but when English is excluded the language contribution drops to 5.07% and brand to 2.23%, indicating that the variance decomposition is highly sensitive to the inclusion of English. The findings highlight that automated sentiment scores can vary due to both answer content and the measurement instrument, and that English responses are not necessarily more negative toward brands. whyItMatters":"The results caution against drawing substantive conclusions from automated sentiment scores without accounting for language and instrument effects, as these factors can disproportionately influence the measured sentiment."

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