arXiv Machine Learning By Obu-Amoah Ampomah, Edmund Fosu Agyemang, Kofi Acheampong, Louis Agyekum, Enock Adu Bonsu, Eric Nyarko

Bankruptcy Prediction via Hybrid Resampling and Stacking Ensemble Techniques with Explainable Artificial Intelligence (XAI)-Driven Analysis

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arXiv AI
Aug 28

Explainable Artificial Intelligence for Customer Churn Prediction in Telecommunications: A Framework for CRM Integration

The paper presents a framework for integrating explainable AI into customer churn prediction for telecommunications. It benchmarks four classifiers—Logistic Regression, Random Forest, XGBoost, and LightGBM—on the IBM Telco Customer Churn dataset, finding comparable performance with Logistic Regression achieving the highest AUC-ROC and LightGBM the highest accuracy. Explanations are provided via SHAP and LIME at both global and instance levels, and a four‑layer CRM integration architecture is proposed to translate risk scores and attribution vectors into actionable retention strategies, projecting a 3.3–5.3 percentage point reduction in churn and $199K–$319K savings per campaign cycle.

By Sandeep Gaddamwar
arXiv AI
Sep 15

Design of a Deep Learning Credit Risk Early Warning System Integrating Multi-source Heterogeneous Data

The paper presents a deep learning credit risk early warning system that fuses heterogeneous data sources, such as transaction behaviors and social networks, using deep neural networks and attention mechanisms. By extracting multidimensional features, the system establishes an early identification mechanism for corporate and individual credit risks. Testing shows that this approach improves the accuracy and timeliness of risk warnings compared to traditional rule‑based engines.

By LiYang Wang (Washington University in St. Louis), Zhen Zhong (Georgetown University), Zhen Tian (University of Glasgow), Keyu Chen (Wuyi University), Keyu Chen (Wuyi University)