arXiv:2605. 07699v2 Announce Type: replace-cross Abstract: LLM-based agents are increasingly deployed for routine but consequential tasks in real-world domains, where their behavior is governed by inherently ambiguous domain policies that admit multiple valid interpretations.
arXiv:2606. 15862v1 Announce Type: new Abstract: Large language model (LLM) agents have made rapid progress on short-horizon, well-scoped tasks, yet their ability to sustain coherent decisions in dynamic long-horizon environments remains uncertain.
arXiv:2603. 16453v3 Announce Type: replace Abstract: Large language model (LLM) agents have made rapid progress on short-horizon, well-scoped tasks, yet their ability to sustain coherent decisions in dynamic long-horizon environments remains uncertain.
arXiv:2604. 04468v2 Announce Type: replace Abstract: Evaluating retail strategies before deployment is difficult, as outcomes are determined across multiple stages, from seller-side persuasion through buyer-seller interaction to purchase decisions.
The paper introduces a deterministic, reproducible e‑commerce environment that pre‑commits customer and trajectory parameters, enabling a simulated consumer to attempt purchasing a target cart with the help of an evaluated model. The environment records every assistant action and state, allowing post‑trial evaluation of specific conversation components and applying penalties based on tool‑call accuracy. Using this setup, the authors benchmark eight open‑weight agents (20B–35B parameters) across 160 trials and 44 metrics, revealing nuanced performance issues such as under‑action, over‑purchase, unsupported product attributes, and poor search that are hidden by overall success rates.
RealWorldShop introduces a new benchmark for conversational shopping agents, featuring 3.28 million grounded products, structured shopping episodes, a profile‑grounded user simulator, and role‑play evaluation. Analysis reveals that existing systems generate locally plausible responses but struggle with state tracking, constraint updating, and grounded convergence, especially in ambiguous or multi‑intent scenarios. The authors propose REALSHOP_AGENT, a session‑control framework with explicit state management, shopping‑flow control, catalog‑grounded retrieval, and runtime guards, which consistently outperforms strong baselines on the benchmark.
arXiv:2606. 12924v1 Announce Type: new Abstract: We present a modular two-agent simulation framework for evaluating conversational shopping assistant architectures.
arXiv:2606. 11070v1 Announce Type: cross Abstract: Recent advances in reasoning and tool-calling capabilities of large language models (LLMs) have enabled increasingly capable agentic systems.
arXiv:2607. 06993v1 Announce Type: new Abstract: Customer behavior modeling underpins recommendation, marketing, and decision support, yet existing approaches either optimize predictive accuracy without explaining decisions or simulate users without grounding them in real behavioral data.
The paper presents a tri‑agent framework for evaluating large language models’ question‑clarification abilities. It involves a Question Clarifying Agent that identifies ambiguities and asks follow‑up questions, a Respondent Agent that simulates human replies, and an Evaluator Agent that judges the dialogue using metrics such as ambiguity handling, question quality, dialogue efficiency, language appropriateness, and intent alignment. The authors illustrate the approach with synthetic supply‑chain data and discuss validating the evaluator against human judgments.
arXiv:2607. 12085v1 Announce Type: new Abstract: Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality.
arXiv:2609.14400v1 Announce Type: new Abstract: Agent benchmarks evaluate policy compliance but assume each policy determines a unique correct action. Natural-language policies can violate this assum...
The paper presents a graph‑constrained agentic framework that enables large language models to adapt retail supply‑chain decision modules to evolving requirements. It jointly selects intervention routes and admissible module changes, validating candidates against downstream KPIs. Experiments with 100 warehouse requirements and three LLMs show the framework improves end‑to‑end success from 72–76% to 79–83%.