arXiv AI By Md Nayem Uddin, Amir Saeidi, Eduardo Blanco, Chitta Baral

LedgerAgent: Structured State for Policy-Adherent Tool-Calling Agents

Read the original on arXiv AI →

arXiv:2606. 20529v1 Announce Type: new Abstract: Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies.

Machine-generated by The Flow from the publisher's headline and feed description — not written or checked by a human. The full article lives at arXiv AI.

arXiv AI
Jul 3

When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations

arXiv:2607. 01426v1 Announce Type: new Abstract: Autonomous customer-service agents are shifting from conversational interfaces toward operational execution roles: they retrieve firm records, apply service policies, and execute backend writes such as refunds, cancellations, exchanges, order modifications, and reservation changes.

By Qian Chen, Chengyuan Liu, Xin Yu
arXiv Computation and Language
Aug 21

One Success Isn't Reliability: Thinkingbox, a Sandbox and Benchmark for Agents in Stateful Business Workflows

arXiv:2608. 19741v1 Announce Type: new Abstract: Recent agent benchmarks increasingly ground evaluation in executable environments, from code repair to web navigation, app APIs, and function calling.

By Zhuochun Li, Youngmin Ko, Ali Keramati, Nicola Ferri, Susana Palmaz Lopez Pelaez, Liang-Chun Tsai, Calvin Wang, Mirco Milletari, Tuhin Kundu, Vadim Smolyakov, Kjartan Olafsson, Tommy Guy
arXiv AI
Aug 18

AstronOS: A Unified Execution Model and Runtime for Long-Horizon Agentic Systems

arXiv:2608. 16381v1 Announce Type: new Abstract: Agentic systems often organize execution and state around a single conversation, model invocation, or agent instance, even when real work spans many calls and stages.

By Zhenhang Nie (iFLYTEK Co., Ltd., Hefei, China), Gui Zheng (iFLYTEK Co., Ltd., Hefei, China), Xudong Sun (iFLYTEK Co., Ltd., Hefei, China), Tailong Zhu (iFLYTEK Co., Ltd., Hefei, China), Bin Zhang (iFLYTEK Co., Ltd., Hefei, China)