arXiv AI

LedgerAgent: Structured State for Policy-Adherent Tool-Calling Agents

arXiv:2606. 20529v1 Announce Type: new Abstract: Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies.

arXiv AI
Jul 3

When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations

arXiv:2607. 01426v1 Announce Type: new Abstract: Autonomous customer-service agents are shifting from conversational interfaces toward operational execution roles: they retrieve firm records, apply service policies, and execute backend writes such as refunds, cancellations, exchanges, order modifications, and reservation changes.

By Qian Chen, Chengyuan Liu, Xin Yu
arXiv Computation and Language
Aug 21

One Success Isn't Reliability: Thinkingbox, a Sandbox and Benchmark for Agents in Stateful Business Workflows

arXiv:2608. 19741v1 Announce Type: new Abstract: Recent agent benchmarks increasingly ground evaluation in executable environments, from code repair to web navigation, app APIs, and function calling.

By Zhuochun Li, Youngmin Ko, Ali Keramati, Nicola Ferri, Susana Palmaz Lopez Pelaez, Liang-Chun Tsai, Calvin Wang, Mirco Milletari, Tuhin Kundu, Vadim Smolyakov, Kjartan Olafsson, Tommy Guy
arXiv AI
Aug 18

AstronOS: A Unified Execution Model and Runtime for Long-Horizon Agentic Systems

arXiv:2608. 16381v1 Announce Type: new Abstract: Agentic systems often organize execution and state around a single conversation, model invocation, or agent instance, even when real work spans many calls and stages.

By Zhenhang Nie (iFLYTEK Co., Ltd., Hefei, China), Gui Zheng (iFLYTEK Co., Ltd., Hefei, China), Xudong Sun (iFLYTEK Co., Ltd., Hefei, China), Tailong Zhu (iFLYTEK Co., Ltd., Hefei, China), Bin Zhang (iFLYTEK Co., Ltd., Hefei, China)
arXiv AI
Sep 17

Symbolic Temporal Supervision of LLM Agents Using Contracts

ContrAgent is a contract‑based framework that provides symbolic temporal supervision for large language model agents. It records an agent’s tool‑call sequence as a trace of checkable predicates and formalizes desired behaviors with assume‑guarantee contracts expressed in linear temporal logic over finite traces (LTLf). Each contract is compiled into a deterministic finite automaton that both gates actions online and evaluates recorded traces offline, enabling deterministic, reproducible verdicts and significantly lower per‑call latency compared to existing LLM‑judge and rule‑based guardrail baselines.

By Yifeng Xiao, Pierluigi Nuzzo