arXiv AI

LedgerAgent: Structured State for Policy-Adherent Tool-Calling Agents

arXiv:2606. 20529v1 Announce Type: new Abstract: Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies.

arXiv AI
Jul 3

When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations

arXiv:2607. 01426v1 Announce Type: new Abstract: Autonomous customer-service agents are shifting from conversational interfaces toward operational execution roles: they retrieve firm records, apply service policies, and execute backend writes such as refunds, cancellations, exchanges, order modifications, and reservation changes.

By Qian Chen, Chengyuan Liu, Xin Yu
arXiv AI
1d ago

AstronOS: A Unified Execution Model and Runtime for Long-Horizon Agentic Systems

arXiv:2608. 16381v1 Announce Type: new Abstract: Agentic systems often organize execution and state around a single conversation, model invocation, or agent instance, even when real work spans many calls and stages.

By Zhenhang Nie (iFLYTEK Co., Ltd., Hefei, China), Gui Zheng (iFLYTEK Co., Ltd., Hefei, China), Xudong Sun (iFLYTEK Co., Ltd., Hefei, China), Tailong Zhu (iFLYTEK Co., Ltd., Hefei, China), Bin Zhang (iFLYTEK Co., Ltd., Hefei, China)