arXiv:2607. 17191v1 Announce Type: new Abstract: Human-like private chat requires more than fluent response generation: a system must preserve persona, relationship, memory, bounded knowledge, medium-specific timing, and a coherent multi-turn arc.
By Wentao Liu, Siyu Song, Xi Chen, Youjia Li, Xiaokun Wang, Min Ji, Ji Wang
arXiv:2608. 09939v1 Announce Type: cross Abstract: Production teams deploying LLM chat agents face a specific quality assurance gap: existing evaluation tools test individual responses or simulate social interactions, but none systematically verify whether real users can achieve their goals through multi-turn conversation.
By Alexandre Cristov\~ao Maiorano
The paper evaluates three approaches for emotion recognition in conversation— a low‑cost stacked ensemble, an off‑the‑shelf LLM prompt, and a confidence‑gated hybrid that escalates only uncertain ensemble predictions to the LLM. Across three datasets (IEMOCAP, MELD, CMU‑MOSI), the hybrid consistently outperforms each pure system, achieving higher weighted F1 scores while routing most traffic through the inexpensive ensemble. This results in significant cost savings (≈$10‑85 per million utterances) and provides an interpretable escalation signal tied to emotion or sentiment shifts.
By Sai Babu Udayagiri, Arjun Chouhan, Ravisekhar Kanagala, Trishala Pavagada
arXiv:2509. 02594v3 Announce Type: replace-cross Abstract: Evaluating large language models (LLMs) on their ability to generate high-quality, accurate, situationally aware answers to clinical questions requires going beyond conventional benchmarks to assess how these systems behave in complex, high-stakes clinical scenarios.
By Sandhanakrishnan Ravichandran, Shivesh Kumar, Rogerio Corga Da Silva, Miguel Romano, Reinhard Berkels, Michiel van der Heijden, Olivier Fail, Valentine Emmanuel Gnanapragasam
Emotion recognition in conversation (ERC) is a production capability behind agent-assist prompts, escalation routing, and post-call analytics in contact-center-as-a-service (CCaaS) platforms, where co...
arXiv:2608.29241v1 Announce Type: new
Abstract: Clinical voice agents are now deployed in routine care, where real patients do not wait their turn: they interrupt. These systems typically use a casca...
By Zachary Ellis, Spencer Hazel, Adam Brandt, Yajie Vera He, Ernest Lim, Jared Joselowitz
arXiv:2608.21868v1 Announce Type: new
Abstract: Depression assessment from multimodal clinical interviews requires integrating dispersed evidence from multiple symptoms into a coherent PHQ-8 profile....
By Ao Chen, Xiaojiang Peng
SAGE (State‑Grounded, Abstention‑Aware Evaluation) is a new framework for assessing task‑oriented dialogue agents that focuses on whether each turn correctly advances the workflow state rather than just the quality of the reply. It compiles workflow specifications and per‑turn state differences into schema‑grounded criteria, then evaluates them through a cascade of symbolic rules and encoder/NLI verifiers that abstain instead of guessing, producing a turn‑level decision with an evidence trace. In experiments across MultiWOZ, Schema‑Guided Dialogue, and ABCD datasets, SAGE‑Core—using only symbolic rules and on‑device encoders—outperforms all evaluated LLM‑based judges, including GPT‑4.1 variants, while incurring zero paid LLM cost.
By Rayan Khoury, Shih-Yao Lin, Pratyush Mishra
arXiv:2608. 01366v2 Announce Type: replace-cross Abstract: Large language models (LLMs) are integral to complex intellectual tasks, yet output quality remains constrained by user-provided prompts.
By B. Sankar, Pawni Yadav, Srinidhi Ranjini Girish, Amogh A. S
arXiv:2609.38480v1 Announce Type: cross
Abstract: Most clinical benchmarks evaluate language models (LMs) on diagnosis using complete case descriptions. In clinical practice, however, patients presen...
By Xueting Fang, Zehui Li, Yang Yang, Camilla Giovino, Shubh K. Patel, Shailly Prajapati, Vallijah Subasri, Caihua Shan
The paper introduces Evaluation-as-Search (EaS), a feedback‑driven method that adaptively probes LLM‑powered meeting assistants by focusing on natural questions likely to reveal grounding failures. Using EaS, the authors build MeetingProbe, a benchmark of over 3,000 annotated question‑answer pairs from 20 transcripts across three meeting genres and three assistants. Ablation studies show that adaptive search uncovers 2.5× more failures than random probing, revealing a capability gradient and eight recurring failure categories dominated by discourse‑pragmatic challenges.
By Sami Khairy, Yasaman Hosseinkashi, Vishak Gopal, Ross Cutler
arXiv:2609.15855v1 Announce Type: cross
Abstract: % !TEX root = ../main.tex People increasingly use large language models (LLMs) for mental health support, yet their safety in evolving, high-risk con...
By Laura M. Vowels, Matthew J. Vowels, Shivali Sharma, Apoorv Jha, Rehnuma Choudhury, Wasseem El Sarraj, Rachel Francois-Walcott, Aruba Hussain, Sarah Ingram, Angela Loulopoulou, Adva Segal, Elena Volkova