arXiv:2605. 22240v2 Announce Type: replace Abstract: Proactive task-oriented dialogue (TOD), such as outbound sales, demands a persuasive agent that actively probes the user's concerns and steers the conversation toward acceptance within a bounded number of turns.
The paper introduces TRACER, a multi‑turn user simulator that models evolving user intent and aligns simulated behavior with real interaction trajectories. TRACER is trained first with supervised fine‑tuning on real dialogues and then with reinforcement learning that uses hierarchical outcome‑ and trajectory‑level rewards to address reward sparsity and credit assignment. In real customer‑service sessions, TRACER‑7B outperforms the best baseline by 11.4 conversion F1, achieves the lowest group‑level conversion‑rate error and semantic trajectory distance, and generalizes to out‑of‑distribution scenarios, while human Turing tests show its conversations appear natural. The authors also present the Dynamic Marketing Benchmark, which evaluates both persuasion effectiveness and response quality of large language models through simulated interactions, demonstrating that higher response quality does not always lead to higher conversion rates.
arXiv:2606. 05330v1 Announce Type: cross Abstract: Large language models can shift human beliefs across high-stakes domains, but most persuasion studies rely on pre/post belief change.
arXiv:2510.13387v3 Announce Type: replace Abstract: Large language models (LLMs) still struggle with strategic persuasion, largely because existing approaches either neglect information asymmetry or...
ProfileSim is a profile‑driven user simulation framework designed for financial marketing outbound calls. It jointly models user demographics, Big Five personality traits, and business intents reverse‑engineered from real call logs, allowing fine‑grained control over simulated behavior. The system is fine‑tuned on real voice dialogue data and further refined with Group Relative Policy Optimization using hierarchical rewards, achieving high colloquial naturalness, strong user profile adherence, and low agent scores on long‑tail intents while producing shorter user utterances.
RL-ADA introduces a co‑evolutionary training framework that replaces costly human annotations with world‑feedback rewards derived from interaction outcomes. In this system, a large Customer Support Agent and an Adversarial Customer Agent train together, guided by an automated judge that rewards successful resolution and realistic intent‑concealing utterances, respectively. Applied to a banking support proof of concept, the method eliminates routing errors and doubles the end‑to‑end PASS rate over five cycles, while also revealing a new adversarial strategy called Contextual Camouflage.
arXiv:2607. 20471v1 Announce Type: new Abstract: Personalization, the act of varying a message to induce action from a specific receiver while keeping sender, channel, and time fixed, has a long tradition in psychology and marketing as a two-party problem in which sender and receiver have independent objectives.
arXiv:2607. 21090v1 Announce Type: cross Abstract: We propose a Reinforcement Learning (RL) method to directly optimize the faithfulness of self-explanations - the extent to which a model's generated reasoning accurately reflects its internal decision-making process.
Persuasion is a core dynamic of natural language communication, shaping how large language models (LLMs) update beliefs, resolve disagreements, and reach decisions. As LLMs increasingly debate, advise, and think collaboratively with humans and each other, resistance to harmful persuasion becomes a core requirement for reliable behavior.
arXiv:2609.36178v1 Announce Type: cross Abstract: Group Relative Policy Optimization (GRPO) has become a promising approach for training large language model agents. However, its uniform assignment o...
The paper presents an agent designed for the GLEE Competition that engages in bargaining, negotiation, and persuasion games against human and AI opponents. The agent combines a classical game‑theoretic solver, an online Bayesian layer for estimating opponent archetypes, and a language model for generating messages. Experiments include 13,200 Monte Carlo games against 11 synthetic archetypes, an ablation study of the opponent‑modeling layer, and an analysis of 9,337 live‑game messages showing a strong correlation between moral rhetoric framing and buyer purchase decisions.
arXiv:2607. 05863v1 Announce Type: new Abstract: Negotiation is a fundamental strategic interaction in management science, characterized by agents attempting to reach agreements while protecting private information, such as reservation costs and hidden valuations.