arXiv:2605. 22240v2 Announce Type: replace Abstract: Proactive task-oriented dialogue (TOD), such as outbound sales, demands a persuasive agent that actively probes the user's concerns and steers the conversation toward acceptance within a bounded number of turns.
arXiv:2609.14648v1 Announce Type: new Abstract: Aligning multi-turn dialogue agents is usually framed as matching turn-level human preferences, yet direct optimization of long-term outcomes is often...
arXiv:2607. 08837v1 Announce Type: cross Abstract: Exploration is essential to RL since a policy cannot improve by repeatedly sampling the behaviors it already prefers.
arXiv:2607.08837v4 Announce Type: replace-cross Abstract: Exploration is essential to RL since a policy cannot improve by repeatedly sampling the behaviors it already prefers. Standard methods inject...
arXiv:2602. 11351v2 Announce Type: replace Abstract: Proactive large language model (LLM) agents aim to actively plan, query, and interact over multiple turns, enabling efficient task completion beyond passive instruction following and making them essential for real-world, user-centric applications.
arXiv:2609.17416v1 Announce Type: new Abstract: Voice agents built on LLMs follow a rigid listen-think-speak loop that inserts seconds of dead air before every reply. We show that continuous-time cog...
arXiv:2608. 13622v1 Announce Type: new Abstract: Open-ended real-world interaction admits multiple valid behaviors: an agent may answer directly, ask for clarification, provide progress updates, or confirm before acting.
arXiv:2607. 02975v1 Announce Type: new Abstract: Effective agency in social environments depends on when an agent seeks knowledge, when it acts, and whether its actions are justified by acquired information.
RL-ADA introduces a co‑evolutionary training framework that replaces costly human annotations with world‑feedback rewards derived from interaction outcomes. In this system, a large Customer Support Agent and an Adversarial Customer Agent train together, guided by an automated judge that rewards successful resolution and realistic intent‑concealing utterances, respectively. Applied to a banking support proof of concept, the method eliminates routing errors and doubles the end‑to‑end PASS rate over five cycles, while also revealing a new adversarial strategy called Contextual Camouflage.
The paper introduces TRACER, a multi‑turn user simulator that models evolving user intent and aligns simulated behavior with real interaction trajectories. TRACER is trained first with supervised fine‑tuning on real dialogues and then with reinforcement learning that uses hierarchical outcome‑ and trajectory‑level rewards to address reward sparsity and credit assignment. In real customer‑service sessions, TRACER‑7B outperforms the best baseline by 11.4 conversion F1, achieves the lowest group‑level conversion‑rate error and semantic trajectory distance, and generalizes to out‑of‑distribution scenarios, while human Turing tests show its conversations appear natural. The authors also present the Dynamic Marketing Benchmark, which evaluates both persuasion effectiveness and response quality of large language models through simulated interactions, demonstrating that higher response quality does not always lead to higher conversion rates.
arXiv:2607. 04412v1 Announce Type: new Abstract: Reinforcement learning (RL) for non-verifiable instruction following increasingly relies on LLM judges with prompt-specific rubrics as reward signals.
arXiv:2607. 20734v1 Announce Type: new Abstract: As LLMs become more capable, they are increasingly deployed as collaborative agents, taking on user-delegated tasks through iterative interaction.
arXiv:2606. 29495v2 Announce Type: replace Abstract: As LLM-based conversational agents advance toward increasingly open-ended and interaction-intensive scenarios, task completion alone provides an incomplete assessment of their effectiveness.