arXiv Computation and Language By Ram Narayanan, Harshit Rajgarhia, Abhishek Mukherji

RL-ADA: A World-Feedback Framework for Adversarially Robust Enterprise Dialogue Agents

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RL-ADA introduces a co‑evolutionary training framework that replaces costly human annotations with world‑feedback rewards derived from interaction outcomes. In this system, a large Customer Support Agent and an Adversarial Customer Agent train together, guided by an automated judge that rewards successful resolution and realistic intent‑concealing utterances, respectively. Applied to a banking support proof of concept, the method eliminates routing errors and doubles the end‑to‑end PASS rate over five cycles, while also revealing a new adversarial strategy called Contextual Camouflage.

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