arXiv:2606. 19595v1 Announce Type: cross Abstract: Voice agents deployed in structured workflows (customer service, healthcare scheduling, account management) must handle frequent user interruptions while maintaining progress through multi-step procedures.
arXiv:2608.29241v1 Announce Type: new Abstract: Clinical voice agents are now deployed in routine care, where real patients do not wait their turn: they interrupt. These systems typically use a casca...
The paper reviews the fragmented literature on real‑time voice agents, noting that architecture, turn‑taking, and agentic evaluation communities rarely cite each other. It presents three evidence‑based claims: (1) architecture choice is a deployment constraint rather than a definitive solution, (2) evaluation has shifted from component quality to grounded outcomes, and (3) the dyadic assumption is breaking down as multiparty turn‑taking and reasoning become essential. The authors propose the TRG reporting standard to characterize agents by timing, recovery, and state‑verified outcomes, with an optional fourth axis for multiparty contexts.
arXiv:2610.12802v1 Announce Type: new Abstract: A conversational speech model has to decide, at every pause, whether to speak. Existing evaluations test boundary detection, policy adherence, or aggre...
The paper introduces Inquesto Score (IS), a protocol that measures voice‑agent reliability by calculating the percentage of calls that reach the caller’s goal without functional failure. IS defines explicit failure events and severity levels, evaluates timing, semantic, and state‑dependent failures using audio, scenario predicates, tool traces, and a pinned open‑model judge, and provides diagnostic views on behavior, acoustic robustness, identity handling, and speaker groups. The authors evaluate IS v0.1 on 30 scenarios, three acoustic conditions, four speaker groups, and 306 calls per agent across 13 configurations, demonstrating that reliable measurement requires evidence beyond transcripts and explicit treatment of deployment conditions.
arXiv:2609.38867v1 Announce Type: new Abstract: Large language model (LLM) computer-use agents are typically evaluated with clean written instructions, despite speech being an increasingly popular in...
arXiv:2609.21967v1 Announce Type: cross Abstract: We introduce NemotronLabs VoiceChat, an open full-duplex speech-to-speech model with native tool-calling capabilities. NemotronLabs VoiceChat combine...
arXiv:2609.13117v1 Announce Type: new Abstract: Full-duplex evaluation often emphasizes whether an agent keeps speaking or stops. That binary cannot express a third response humans use routinely: con...
The paper introduces llmovoice, a middleware that explicitly models voice context for large language model (LLM) serving in voice AI applications. By incorporating speaking rate, background noise, packet loss, and other paralinguistic factors into a bounded context, llmovoice guides the LLM to generate more aligned responses. Experiments show significant reductions in speaking‑rate errors, false interruptions, and model usage costs, especially in long voice sessions.
arXiv:2608.28916v1 Announce Type: new Abstract: Automatic speech recognition (ASR) systems are commonly evaluated with word error rate (WER), yet many voice workflows depend on exact written values f...
arXiv:2607. 16610v1 Announce Type: new Abstract: Long-horizon AI agents are becoming increasingly capable, yet their interaction with users remains surprisingly thin.
arXiv:2609.13076v1 Announce Type: cross Abstract: Conversational voice agents have advanced significantly, offering increasingly natural human-machine interactions through both cascaded and end-to-en...
Scalable Context Orchestration for Serving LLMs Over Voice presents llmovoice, a middleware that explicitly models voice context—including speaking rate, background noise, and packet loss—to guide large language model responses. By constructing a bounded voice context at each turn, llmovoice improves alignment with user preferences and reduces errors, achieving a 52.4% drop in speaking‑rate alignment error and a 0.9% false‑interruption rate under packet loss. In addition, it cuts model usage costs dramatically, lowering per‑turn cost by up to 24.9× while maintaining 98.7% of baseline answer quality in long sessions.