arXiv AI

IHBench: Evaluating Post-Interruption Recovery in Voice Agents with Structured Workflows

arXiv:2606. 19595v1 Announce Type: cross Abstract: Voice agents deployed in structured workflows (customer service, healthcare scheduling, account management) must handle frequent user interruptions while maintaining progress through multi-step procedures.

arXiv AI
Jun 4

Audio Interaction Model

arXiv:2606. 05121v1 Announce Type: cross Abstract: Audio is an inherently interactive modality, yet today's Large Audio Language Models (LALMs) are offline, and streaming audio models each handle only a single task such as streaming ASR or voice chatting.

By Zhifei Xie, Zihang Liu, Ze An, Xiaobin Hu, Yue Liao, Ziyang Ma, Dongchao Yang, Mingbao Lin, Deheng Ye, Shuicheng Yan, Chunyan Miao
arXiv AI
Jun 9

Liberating LLM Capabilities in Full-Duplex Speech Models

arXiv:2606. 07547v1 Announce Type: cross Abstract: Speech-based large language models are typically constrained to spoken replies, which limits their user-facing outputs to what can be verbalized and suppresses text-native capabilities such as code generation, structured analysis, and multi-step reasoning in realtime interaction, for tasks that require persistent, structured, and inspectable intermediate outputs.

By Luoyuan Zhang, Bokai Xu, Junbo Cui, Weiyue Sun, Yingjing Xu, Hanyu Liu, Yuan Yao
arXiv AI
Jul 15

Operationalising Multi-Dimensional Evaluation for Conversational Agents: A Scalable, Governed Pipeline with Selective Re-evaluation and Model Benchmarking

arXiv:2607. 12085v1 Announce Type: new Abstract: Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality.

By Niranjan Kumar M, Balaji Nagarajan, Karthik Nair, Faysal Satter, Nithin Surendran
arXiv Machine Learning
Jun 17

A Closer Look at Failure Modes in Temporal Understanding of Large Audio-Language Models

arXiv:2606. 17417v1 Announce Type: cross Abstract: Large Audio Language Models (LALMs) achieve strong performance on a variety of audio understanding tasks but continue to struggle with temporal reasoning, a fundamental capability central to human auditory perception.

By Apoorva Kulkarni, Kaousheik Jayakumar, Sreyan Ghosh, Sarah Wiegreffe, Dinesh Manocha, Ramani Duraiswami
arXiv AI
Jul 17

RW-Voice-EQ Bench: A Real World Benchmark for Evaluating Voice AI Systems

arXiv:2607. 14846v1 Announce Type: cross Abstract: Current voice AI benchmarks typically evaluate isolated capabilities such as speech intelligibility, word error rate, or text-based dialogue quality, but they rarely test whether systems harness the acoustic information that distinguishes spoken language from its textual representation.

By David Ayllon, Alice Baird, Jeffrey Brooks, Franc Camps-Febrer, Jakub Piotr C{\l}apa, Theo Lebryk, Jens Madsen, Olya Ossipova, Sharath Rao, Hoon Shin, Tigran Soghbatyan, Georg Streich, Rashish Tandon, Panagiotis Tzirakis