arXiv Computation and Language

Semantic Variability of Replies Across LLMs: Implications for Designing Conversation-Based Assessment

The paper investigates whether replies generated by large language models (LLMs) stay semantically consistent when the underlying model changes. Using real collaborative conversation messages, the authors compared the semantic similarity of LLM replies across different models, both with and without preceding chat history. They found that both the choice of model and the conversational context influence response similarity and alignment with human replies, suggesting that prompting and context alone may not guarantee consistent responses as LLMs evolve.

arXiv AI
Jul 15

Operationalising Multi-Dimensional Evaluation for Conversational Agents: A Scalable, Governed Pipeline with Selective Re-evaluation and Model Benchmarking

arXiv:2607. 12085v1 Announce Type: new Abstract: Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality.

By Niranjan Kumar M, Balaji Nagarajan, Karthik Nair, Faysal Satter, Nithin Surendran
arXiv AI
Sep 11

PRAGMA: Evaluating Personalized Guidance with Memory Alignment in Lifelong Conversations

PRAGMA is a benchmark designed to evaluate personalized guidance in long‑term conversations. It includes curated longitudinal conversation histories, evidence annotations, and guidance scenarios that reflect evolving user contexts and incorrect assumptions. Experiments show that current retrieval, memory, and long‑context models struggle to recover relevant conversational evidence and to use it effectively for personalized guidance.

By Hyojeong Yu, Hyukhun Koh, Minsung Kim, Yunah Jang, Kyomin Jung
arXiv Computation and Language
Sep 11

Evaluating LLM-Simulated Conversations in Modeling Inconsistent and Uncollaborative Behaviors in Human Social Interaction

The paper introduces CoCoEval, a framework for evaluating large language model (LLM)–simulated conversations by detecting 10 types of inconsistent and uncollaborative behaviors at the turn level. Using CoCoEval, the authors compare human conversations with those generated by GPT‑4.1, GPT‑5.1, and Claude Opus 4, finding that LLMs produce far fewer such behaviors under vanilla prompting and that prompt engineering or fine‑tuning often over‑produces specific behaviors. The study highlights gaps between human and LLM‑simulated interactions that conventional Likert‑scale evaluations miss, raising concerns about using LLMs as proxies for human social interaction.

By Ryo Kamoi, Ameya Godbole, Binglin Zhou, Xiaoxin Lu, Longqi Yang, Rui Zhang, Mengting Wan, Pei Zhou
arXiv AI
6d ago

Mutable Transcripts: Mitigating Context Pollution through Editable Conversation State

The paper introduces mutable transcripts, an interaction paradigm that lets users edit prior turns in a chat, turning the conversation history into an editable state rather than a fixed record. A prototype was built and tested with 17 participants, who preferred mutable transcripts over standard chat for clarity, confidence, and ease of use, and reported less need to restart conversations. Analysis of user study transcripts shows that mutable transcripts can shorten conversations and remove outdated context, suggesting that user-driven revisions improve interaction quality.

By Dan Barry, Andrew Hines
arXiv AI
Aug 12

Do LLMs Benefit From Their Own Words?

arXiv:2602. 24287v2 Announce Type: replace-cross Abstract: In multi-turn conversations, large language models typically condition on the full conversation history: both past user prompts and assistant responses.

By Jenny Y. Huang, Leshem Choshen, Wei Sun, Omar Khattab, Ram\'on Fernandez Astudillo, Mehul Damani, Tamara Broderick, Jacob Andreas
arXiv Computation and Language
Aug 28

Evaluating Language Models in Realistic Conversational Contexts

The paper introduces UPHELD, a large benchmark of human-to-human dialogues written by professional script writers, featuring realistic turn densities and over 36,000 per-turn human annotations. It evaluates existing automatic metrics and LLM-as-a-judge methods, finding them unreliable against expert human judgment. Using UPHELD, the authors develop a Mixture-of-Judges framework that improves correlation with human assessments by about 30%.

By Ilija Subasic, Andrew Rabinovich, Zhao Chen