The paper introduces UPHELD, a large benchmark of human-to-human dialogues written by professional script writers, featuring realistic turn densities and over 36,000 per-turn human annotations. It evaluates existing automatic metrics and LLM-as-a-judge methods, finding them unreliable against expert human judgment. Using UPHELD, the authors develop a Mixture-of-Judges framework that improves correlation with human assessments by about 30%.
By Ilija Subasic, Andrew Rabinovich, Zhao Chen
arXiv:2607. 12085v1 Announce Type: new Abstract: Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality.
By Niranjan Kumar M, Balaji Nagarajan, Karthik Nair, Faysal Satter, Nithin Surendran
The article surveys multi‑turn conversational AI, highlighting its shift from isolated text prompts to sustained, multimodal interactions that involve clarifying goals, revising requests, and switching topics. It reviews literature across text‑only dialogue, AudioLLMs, multimodal and omni‑modal systems, and tool‑augmented agents, organizing findings around datasets, models, training, evaluation, and cross‑cutting challenges. The analysis reveals that while multimodal perception and action have progressed rapidly, systems still struggle with persistent memory, cross‑turn grounding, full‑duplex interaction, robust evaluation, and cultural alignment.
By Syeda Faiza Ahmed, Zien Sheikh Ali, Hunzalah Hassan Bhatti, Firoj Alam, Shammur Absar Chowdhury
The paper introduces a three‑layer checklist-and-judge framework to evaluate interpreter agents that mediate live conversation across languages. It assesses semantic, pragmatic, and cultural‑social dimensions—naturalness, intent, and social appropriateness—rather than just fidelity, in both single‑turn and multi‑turn settings. Extensive validation shows that conventional MT metrics miss failures in stronger interpreters, and that context, structured instructions, and cultural cues influence communicative success.
By Faiz Ghifari Haznitrama, Alice Oh
arXiv:2604.17260v3 Announce Type: replace
Abstract: Evaluating meeting effectiveness is crucial for improving organizational productivity. Current approaches rely on post-hoc surveys that yield a sin...
By Yihang Li, Chenhui Chu
arXiv:2607. 27816v2 Announce Type: replace-cross Abstract: Role-playing agents (RPAs) have become one of the most important consumer applications of large language models.
By Yuhang Zhu, Mingxuan Du, Benfeng Xu, Jie Gao, Lingyun Yu, Hongtao Xie