A data-driven report on how workers across industries use ChatGPT—covering adoption trends, top tasks, departmental patterns, and the future of AI at work.
OpenAI research reveals how enterprises are adopting agentic AI, using ChatGPT and Codex, and how frontier firms are pulling ahead in AI adoption.
arXiv:2606. 26118v1 Announce Type: cross Abstract: We work towards measuring both AI adoption and the capability of AI to perform discrete labor tasks across various occupations.
By Seamus Somerstep, Aritra Guha, Divesh Srivastava, Yuekai Sun
The study examines how back‑office employees at a large firm use generative AI (genAI) and finds that senior staff use it more sophisticatedly, likely because of their domain expertise. Sophistication differs across functions, peaking in Strategy, Digital Innovation, and Project Management—areas focused on firm‑wide strategic initiatives. The research also shows that sophistication does not improve over time or as a result of formal AI training, indicating that advanced use is hard to change.
By Nicholas J. Hallman, Zachary T. Kowaleski, Anu Puvvada, Jaime J. Schmidt
arXiv:2601. 16700v2 Announce Type: replace-cross Abstract: Generative artificial intelligence (GenAI) tools have seen rapid adoption among software developers.
By Ludwig Felder, Tobias Eisenreich, Mahsa Fischer, Stefan Wagner, Chunyang Chen
New research from the largest study of ChatGPT use shows how the tool creates economic value through both personal and professional use. Adoption is broadening beyond early users, closing gaps and making AI a part of everyday life.