arXiv AI By Aleksander Jarz\k{e}bowicz, Adam Przyby{\l}ek, Jacinto Estima, Yen Ying Ng, Jakub Swacha, Beata Zielosko, Lech Madeyski, Noel Carroll, Kai-Kristian Kemell, Bartosz Marcinkowski, Alberto Rodrigues da Silva, Viktoria Stray, Netta Iivari, Anh Nguyen-Duc, Jorge Melegati, Boris Deliba\v{s}i\'c, Emilio Insfran

The Landscape of Generative AI in Information Systems: A Synthesis of Secondary Reviews and Research Agendas

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The paper reviews secondary studies and research agendas on generative AI (GenAI) in information systems, synthesizing evidence from 28 selected papers. It identifies GenAI’s transformative benefits—productivity, innovation, personalization, and democratized expertise—while highlighting challenges such as technical unreliability, ethical risks, and governance gaps. The authors propose a research agenda that shifts IS scholarship toward shaping the co‑evolution of AI capabilities with organizational routines, societal values, and regulatory institutions, emphasizing hybrid human‑AI ensembles, situated validation, design principles for probabilistic systems, and adaptive governance.

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