arXiv:2607. 19941v1 Announce Type: cross Abstract: As AI agents become integral to business workflows, establishing guiding user experience (UX) principles is crucial for ensuring user trust and successful adoption.
By Kathrin Paimann, Elizangela Valarini, Sebastian Juhl
arXiv:2411.08881v3 Announce Type: replace-cross
Abstract: AI-based systems, including Large Language Models (LLMs), impact millions by supporting diverse tasks but face issues like misinformation, bi...
By Jos\'e Antonio Siqueira de Cerqueira, Mamia Agbese, Rebekah Rousi, Nannan Xi, Juho Hamari, Pekka Abrahamsson
arXiv:2607. 02245v1 Announce Type: new Abstract: Mental health disorders affect nearly one billion people globally, yet 75% of individuals in low- and middle-income countries receive no treatment due to workforce shortages, cost barriers, and stigma.
By Seren Yenikent, Jack Vinijtrongjit, Katherine Ng
arXiv:2607. 08285v1 Announce Type: new Abstract: Current AI evaluation frameworks focus primarily on technical performance, including accuracy, robustness, reasoning ability, and policy compliance.
By Marcos Economides, Paul M. Sacher, Samuel Salzer, Alexis Michelle Abellar, Fendi Tsim, Antoine Ferr\`ere
arXiv:2606. 04150v1 Announce Type: new Abstract: Public discourse and emerging policy typically assume that AI emotional support is a deliberate act: a lonely user consciously seeking comfort from a dedicated companion chatbot.
By Yaoxi Shi, Cathy Mengying Fang, Pattie Maez, Amit Goldenberg
The paper explores how generative AI can lower the barrier to personalizing health dashboards by enabling users to co-design interfaces in Figma Make. In a study with 14 participants, redesigns of Google and Apple Health focused on personal context, future planning, and interactive experiences, though conversational AI designs tended toward chat-window conventions. AI facilitated the materialization of loosely articulated ideas, yet model defaults and generation latency influenced iteration, and the process highlighted interpretability and accountability over privacy, trust, and emotional safety.
By Karthik S. Bhat, Vidhi Shah, Vedika Agnihotri, Dong Whi Yoo, Koustuv Saha
The paper introduces CounselReflect, a tool that converts counseling quality metrics into a framework for users to reflect on their mental‑health AI conversations. Through interviews with 21 users, the study finds that while most participants rarely reflect on their interactions, they identify specific questions they would like such a tool to address. The findings also reveal that users tend to confirm existing beliefs and focus on familiar dimensions, highlighting the need for reflection tools to expose blind spots and encourage a more comprehensive examination of AI interactions, especially when revisiting emotionally charged exchanges.
By Yahan Li, Chaohao Du, Christopher Chun Kuizon, Zeyang Li, Nimra Ishfaq, Shupeng Cheng, Angelica Yinling Sun, Adam C. Frank, Angel Hsing-Chi Hwang, Ruishan Liu
arXiv:2607. 25057v1 Announce Type: new Abstract: As conversational AI systems become increasingly integrated into daily life, their potential effects on user well-being require ongoing attention.
By Jina Suh, Mihaela Vorvoreanu, Forough Poursabzi-Sangdeh, Emily Tseng, Eugenia Kim, Luke Nicholls, James W. Pennebaker, Eric Horvitz
arXiv:2606. 18716v1 Announce Type: cross Abstract: As AI agents are increasingly integrated into core business processes, understanding and designing effective interaction patterns between humans and AI agents becomes crucial for value creation.
By Kathrin Paimann, Elizangela Valarini, Sebastian Juhl
arXiv:2605. 08093v2 Announce Type: replace-cross Abstract: The use of chatbots for various forms of companionship is growing rapidly, raising a myriad of questions about simulated relationships, emotional dependence, and psychological harm.
By Maribeth Rauh, Dick A. H. Blankvoort, Matias Duran, Caoilfhionn N\'i Dheor\'ain, Harshvardhan J. Pandit, Syrine Enneifer, Siddharth D. Jaiswal, Anthony Ventresque, Abeba Birhane
LLM companions are deployed at scale in personally consequential settings, yet poorly evaluated. Existing benchmarks use hand-authored scenarios and prompted simulators, aggregate empathy into one score, and overlook judge biases such as same-family favoritism and scale drift.
arXiv:2608. 10672v1 Announce Type: cross Abstract: Social interaction has become one of the most common uses of LLMs, yet research on emotional bonds with AI has focused largely on how users experience these systems, leaving the systems' role in relationship formation poorly understood.
By Lisa M\"uhl, Jessica M. Szczuka