arXiv AI
Aug 7

AISPA: User-Centric System Prompt Auditing for Large Language Model Applications

arXiv:2607. 28617v2 Announce Type: replace Abstract: System prompts are instructions configured by developers to govern the behaviors of foundation models in AI applications.

By Xiangning Lin, Shenzhe Zhu, Shu Yang, Zhenyu Zhang, Haoqian Zhang, Yipeng Zhao, Chengxuan Qian, Tianwei Wang, Ziheng Zhang, Zhenlong Yuan, Dingcheng Wang, Juncheng Wu, Yuan Si, Jiaxin Liu, Baolong Bi, Robert Mahari, Tobin South, Dazza Greenwood, Zexue He, Rishi Bommasani, Sophia Kazinnik, Andreas Haupt, Samuele Marro, Erik Brynjolfsson, Alex Pentland, Jiaxin Pei
Hugging Face Trending Papers
Jun 29

CAREBench: A Child-Safety Risk Benchmark for Language Models

How can we evaluate whether frontier AI systems recognize child-safety risks before they escalate into explicit harm? Existing child safety evaluations focus on child sexual abuse material, yet many child-safety failures begin earlier: in model assistance that helps adults manipulate, impersonate, profile, or isolate minors, and in model responses that deepen children's emotional dependence on AI systems rather than redirecting them toward human support.

arXiv AI
Jul 15

Operationalising Multi-Dimensional Evaluation for Conversational Agents: A Scalable, Governed Pipeline with Selective Re-evaluation and Model Benchmarking

arXiv:2607. 12085v1 Announce Type: new Abstract: Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality.

By Niranjan Kumar M, Balaji Nagarajan, Karthik Nair, Faysal Satter, Nithin Surendran
arXiv Computation and Language
Sep 7

Auditing Bias and Safety in Voice AI Customer Care

The paper introduces a validation‑gated audit framework for voice AI customer‑care systems, treating them as stateful, multi‑turn, tool‑mediated interactions where bias and safety can manifest as added burdens before a final decision. The framework distinguishes between native speech‑to‑speech, cascaded ASR‑to‑LM‑to‑TTS, and hybrid architectures, and applies matched service facts across controlled caller presentation conditions to validate fact invariance, presentation cues, artifacts, and acoustic measurements. It outlines seven validation gates, a six‑family metric set, and demonstrates the approach with a synthetic refund‑dispute audit example, while noting that production results are withheld until the protocol is satisfied.

By Vignesh Ethiraj, Ashwath David