The paper evaluates the use of large language models (LLMs) as judges for assessing conversational voice agents, comparing human judgments with GPT‑4.1 and GPT‑5 across telecom and retail interactions. It examines agreement, metric‑level correlations, and consistency across three evaluation configurations (p0, p1, p2) to determine how reliably LLMs can judge conversational quality and safety. The study finds that LLM‑based evaluation can be effective but its reliability varies by metric and configuration, suggesting a hybrid approach where LLMs handle scalable assessment while humans focus on metrics requiring contextual interpretation.
By Anupam Purwar, Shashank Singh, Kritika Srivastava
CallScreenBench is a benchmark for evaluating small, on-device language models that act as phone secretaries, focusing on their ability to handle unknown inbound calls without a cooperative task. The benchmark measures owner endorsement through five call-and-note metrics, each paired with counter-metrics and uncertainty estimates, and includes guardedness diagnostics to identify safe, tool‑free proxies. Results across 4‑bit checkpoints of 0.6‑4 B parameter models show varying performance on service, recall, plausibility, and triage discrimination, highlighting trade‑offs between quality and guardedness.
By Jiaqi Gan, Haoyuan Tang, Jamey Z. Liang, Siying Chen, Ankit Raj, Kidus Zewde, Yuchen Zhou, Yuxin Zhang, Simiao Ren
SpeechGym is an audio‑native environment that lets two omni‑modal models converse entirely in native audio, eliminating external ASR/TTS and API boundaries while preserving the tasks, tools, and success checks of a standard text‑based agent benchmark. By training end‑to‑end, the framework addresses perceptual failures—such as misheard arguments that cascade into failed calls—and behavioural failures, both of which are automatically labeled for free. Using per‑turn process rewards to overcome reward sparsity, agents trained in SpeechGym transfer to an independent voice benchmark, doubling task success and improving efficiency in turns and tokens.
By Jiajun Fan, Jingyuan Li, Prashanth Gurunath Shivakumar, Jia-Hong Huang, Qi Luo, M. Maruf, Ivan Bulyko, Ge Liu, Roger Ren
The paper introduces llmovoice, a middleware that explicitly models voice context for large language model (LLM) serving in voice AI applications. By incorporating speaking rate, background noise, packet loss, and other paralinguistic factors into a bounded context, llmovoice guides the LLM to generate more aligned responses. Experiments show significant reductions in speaking‑rate errors, false interruptions, and model usage costs, especially in long voice sessions.
By Linyi Jiang, Silvery D. Fu, Yifei Zhu
arXiv:2606. 07810v1 Announce Type: cross Abstract: Large language models (LLMs) are widely used as judges for evaluating model outputs, but their high cost, latency, and opacity limit scalability.
By Anish Laddha, Nitesh Pradhan, Gaurav Srivastava
The paper introduces RuVerBench, a benchmark with 2,458 instances for evaluating the reliability of Large Language Models acting as judges (LaaJ) in verifying rubric compliance within agentic scenarios such as deep research and agentic coding. It systematically meta‑evaluates frontier LLMs, revealing that even the most advanced models perform well yet still produce substantial noise. The study also examines how prompt design, batching, and majority voting affect verification accuracy, noting that weaker models are more prompt‑sensitive, batched verification trades accuracy for efficiency, and majority voting offers diminishing returns.
By Yangda Peng, Yunjia Qi, Haotian Xia, Guanzhong He, Xintong Shi, Richeng Xuan, Songyuanyi Lu, Yixian Liu, Zhichao Hu, Yuhong Liu, Hao Peng
The paper introduces LongJudgeBench, a benchmark designed to evaluate large language models (LLMs) acting as judges for long-form text generation. It highlights that long-form evaluation requires complex, document-level assessments beyond simple length, such as organization, coverage, depth, consistency, and scenario-specific quality. Experiments show a significant reliability gap among current LLM judges, indicating instability across scenarios and limited effectiveness of rubrics or references.
By Junjie Chen, Yuxi Dong, Haitao Li, Weihang Su, Yujia Zhou, Min Zhang, Yiqun Liu, Qingyao Ai
arXiv:2605.13841v3 Announce Type: replace-cross
Abstract: Voice agents are increasingly deployed across enterprise applications. However, no existing benchmark jointly addresses realistic conversatio...
By Tara Bogavelli, Gabrielle Gauthier Melan\c{c}on, Katrina Stankiewicz, Oluwanifemi Bamgbose, Fanny Riols, Hoang H. Nguyen, Raghav Mehndiratta, Lindsay Devon Brin, Joseph Marinier, Hari Subramani, Anil Madamala, Sridhar Krishna Nemala, Srinivas Sunkara
SAGE (State‑Grounded, Abstention‑Aware Evaluation) is a new framework for assessing task‑oriented dialogue agents that focuses on whether each turn correctly advances the workflow state rather than just the quality of the reply. It compiles workflow specifications and per‑turn state differences into schema‑grounded criteria, then evaluates them through a cascade of symbolic rules and encoder/NLI verifiers that abstain instead of guessing, producing a turn‑level decision with an evidence trace. In experiments across MultiWOZ, Schema‑Guided Dialogue, and ABCD datasets, SAGE‑Core—using only symbolic rules and on‑device encoders—outperforms all evaluated LLM‑based judges, including GPT‑4.1 variants, while incurring zero paid LLM cost.
By Rayan Khoury, Shih-Yao Lin, Pratyush Mishra
arXiv:2608. 06027v1 Announce Type: cross Abstract: In India, almost every social benefit starts with a form, yet the people who need these benefits most are often unable to read or write.
By Aman Dalmia, Sanskriti Midha, Jigar Doshi
Scalable Context Orchestration for Serving LLMs Over Voice presents llmovoice, a middleware that explicitly models voice context—including speaking rate, background noise, and packet loss—to guide large language model responses. By constructing a bounded voice context at each turn, llmovoice improves alignment with user preferences and reduces errors, achieving a 52.4% drop in speaking‑rate alignment error and a 0.9% false‑interruption rate under packet loss. In addition, it cuts model usage costs dramatically, lowering per‑turn cost by up to 24.9× while maintaining 98.7% of baseline answer quality in long sessions.
arXiv:2607. 26922v1 Announce Type: new Abstract: Multi-agent LLM pipeline systems break down the task among multiple roles for better reasoning, but are benchmarked mainly with large-scale commercial models.
By Ashish Prajapati, Om Mohite